PMDG 737 engines cut out during climb and cruise

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ISSUE DESCRIPTION

Description of the issue:

I have the PMDG 737-900. During climb and cruise, the engines will just switch off followed by the auto pilot and all systems. I then have to restart the flight from a cold and dark state while in flight.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

This happens every flight at the moment.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Setup the aircraft ready for takeoff

  2. Take off ftom the runway

  3. This happens spontaneously

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

Not using developer mode

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

Nvidia

[PC Only] What other relevant PC specs can you share?

Sytek throttles

MEDIA

Please add a screenshot or video of the issue occurring.

Hi @Reflex5572 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

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If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

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This is an image of what is see in mid-flight when the engines just shut down

Check the anti ice system is set up correctly.
Check what failures you simulated if any
Check controller conflicts.
Bleed air settings
Fuel sufficient?

Have you discussed this with our support team?

Mathijs Kok
PMDG

Hi Matthijs.

Not yet reported to PMDG. We are trouble shooting.

But if not successful soon, we will definitely log a ticket.

Thanks gentlemen.