Precise Prediction Freeze and CTD PMDG 737

User Support Hub Crashes (CTDs)
, ,
1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Brief description of the issue:

I can now precisely predict a freeze and ultimate ctd. What do I do? Load a B737 PMDG in a random airport. Go to the FMC and make just 1 adjustment in the simulation chapter. This triggers the file 737_Options.ini to be changed in over 130 lines. A fresh ini file consists of only these lines `[IRS.0]
LastPosValid=0
[IRS.1]
LastPosValid=0´
The file ‘737_Options.ini’ can be found here: “C:\Users\Admin\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\pmdg-aircraft-737\work”

Leave the flight and load another plane (to unload the previous one) into a new flight. In the meanwhile I add these lines to the mentioned ini file.

[SDK]
EnableDataBroadcast=1
EnableCDUBroadcast.0=1
EnableCDUBroadcast.1=1

This enables me to get data in my external FMC (tablet) from the PMDG737 (theoretically).

Load the previous PMDG 737 again in a flight. Helas it never comes to that. Always freezes and crashes. I can’t even see the yellow Fly button, the sim just freezes and crashes.
I always update Windows, Nvidia drivers, and subsequently refresh all cache files from the pc. Still use addons like GSX, FS Realistic because I can not do without these addons.

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

See under ‘description’ to reproduce.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

PC specs and peripheral set up:

Asus ROG STRIX X670E mobo
Asus ROG STRIX RTX4090 24gb gpu
Kingston Fury DDR5 32gb
NZXT AIO
AMD 7850x3d cpu
Windows 11 Home

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

Fault bucket 1874220721750356545, type 4

Build Version # when you first started experiencing this issue:

Latest

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

1 Like
3

Hmm, looks like PMDG might want a look at all your details there, maybe start a case with them too!

1 Like
4

Good thinking, will do that.

1 Like
5

So you edit the config file while MSFS is still running? Is there any reason to do that?
And would the issue not be fully avoided by doing so with MSFS unloaded from he system?

Mathijs Kok
PMDG

1 Like
6

Hi Matthijs,

I did both actually, with and without the sim running. Of course you will have to unload an aircraft first for changes to take effect. It makes no difference unfortunately. One other thing I always see in the win logging is ntdll.dll is affected aswel as Couatl64_MSFS.exe. But as I said before I can not do without these addons like GSX specifically. Dunno what ntdll.dll has to do with it btw. Haven’t read any posts concerning this dll. Also must mention I uninstalled PMDG completely from the system and reinstalled it afterwards but it remains an issue. Always that freeze and crash.

NB
Ik herinner me jou nog van 1995 op de FS dagen op SPL ( je zat toen net bij Aerosoft vlgs mij). Grappig… Misschien weer op 16 maart? In Lelystad?

7

Hej Matthijs
One other thing related is that I am trying to get the same post on PMDG but I dont have permission to do so. Wrote the site admin about this on how I can fix this. Can you be of help on this perhaps?

8

Unloading the aircraft does not fully clear it inside the sim, so it does not surprise me that could cause problems. Doing it outside the sim however is strange, we could not recreate this in any way and have never heard about this issue before. Could be a rights issue, running fully with admin rights.

And yes, I will be in Lelystad like every year. We even have a booth there to show the 777!
For our forum, most likely you have not replied to the signup email; check the spam folder. If all fails drop me a email with the username at mkok@pmdg.com and I’ll do it manually,

9

I do run almost everything sim related with full admin rights. I will see/talk to you perhaps in Lelystad then. Looking forward to it.

Do you recommend perhaps I will file an kind of official issue/support-ticket at PMDG’s?

10

Do make a ticket, that way it is at least noted.

See you in Lelystad!

1 Like
11

Managed to drop a ticket at PMDG’s. Let’s see what happens

1 Like