¿Does anyone know why is that happening? I tried to move for example the package of 787, the sim download again but is not showing the plane, and so the premium deluxe content, wich i bought.
I must say that i installed the sim since day 1, but uninstalled and re installed it today due to some continuosly crashes, and all the content was there before, …
Also, already checked what Microsoft recommended, …the accounts, etc.
Looks like something has broken on their end. A few people who have already installed the premium content seem to have lost it randomly. Myself included.
Hi, …thanks for replaying. I was reading that, yes… anyway, …long breath… It was a risk, but having crashes did not work for me,…i suspected that a reinstall could bring troubles.
Not a great situation, I bought the Deluxe package the game has installed the content but it isn’t available to play/use.
This should be treated as a matter of upmost importance, paying for something and not receiving it is not good business.
Same here. Purchased Deluxe version through Windows Store. I purchased ORBX Orcas Island Airport through marketplace (in-game). Content not available. Shows purchased and “up-to-date” in content manager, but it does not show that it is occupying space. I do not believe the content is being downloaded, but I have not searched my folders to verify. I have done all the suggested fixes and opened a Zendesk ticket. Bummed.
On the plus side, the game downloaded in 2 hours and runs beautifully. Bugs will get worked out eventually, just want my DELUXE goodies NOW!~ lol
I’m in the same boat. I logged a Zendesk ticket. Come on Asobo/MS, this is not acceptable, we paid good money for the extra content…a hot fix is needed. Frankly it scares me a bit that content can disappear.
I did a reinstall and the whole login, logout thing still missing the deluxe content. Don’t understand how I have the Premium content and not the deluxe.