Previously Bought PC-12 No Longer Available

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

3 tags are required - add them in the tag section next to the title above:

  • One for iteration (msfs-2020 or msfs-2024)

  • One for platform (ms-store, steam, xbox , or xcloud)

  • One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue:

Since SU3, in career mode, the PC-12s I’ve previously bought is no longer available. I cannot fly them, maintain them or even sell them any longer. It says the aircraft is disabled. This problem occurs to PC-12s in VIP Transport and Medevac Service. PC-12 for Medium Cargo are still available.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Make sure you have already bought at least one PC-12 in Medevac or Charter Service before the SU3 update.

  2. Enter Career Mode and navigate to Medevac company or Charter Service company.

  3. You will find the previously bought PC-12s are showing “Aircraft Disabled”. Also, it cannot be enabled via the library. I have checked my library.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:no

[PC Only] Are you using Developer Mode or have you made any changes to it?

no

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

Not relevant

[PC Only] What other relevant PC specs can you share?
not relevant

MEDIA

Please add a screenshot or video of the issue occurring.

Only PC-12s Medium Cargo are able to use. Although, of course I can buy a new one.

Perhaps the game is not entirely updated. Days later, when I open FS24 Career mode, it pops up a window saying some airports are invalid. Then, I tried my PC-12s and they are working.

Moved to User Support Hub since a solution has been marked.

I have same problem. I did a try to move a PC-12 to another airport but i get another error (unexpected error).
Maybe the game (the pc12) works for JeremyGolf70 but not for everyone.

The message “per attivare questo pacchetto vai a la mia libreria”, means that pc12 seems disabled from personal library. It’s not! it’s just changed by a msfs update