Purchased SR22 Missing Livery

[tclayton2k]

ISSUE DESCRIPTION

The Marketplace page for the SR22 available as a separate purchase advertises at least two liveries - one with stripes down the fuselage and another with colorful wingtips. After completing the purchase and restarting the sim, only the version with the stripes is present, and not the second one that I was led to believe that should have been included with the purchase.

FREQUENCY OF ISSUE

Every time the sim loads

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

1. Open the Marketplace and observe multiple liveries.
   

   

2. Restart sim for safety and then try to access the liveries.
   

   

YOUR SETTINGS

Not relevant, but in my profile

Addon count is not relevant, as there is only one texture folder in the installed aircraft folder structure.

What peripherals are you using, if relevant: Not relevant

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC, MSFS 2020 Only] Are you using DX11 or DX12? Not relevant

[PC Only] What GPU (Graphics Card) do you use? Not relevant

[PC Only] What other relevant PC specs can you share? Not relevant

MEDIA

See above

[DementedCorn327]

For marketplace issues, I would recommend to create a zendesk ticket to get direct support from Microsoft: https://flightsimulator.zendesk.com/hc/en-us/requests/new.

I have the Premium Deluxe version and 5 liveries are included for this aircraft:

[tclayton2k]

I’m hoping for a public response from someone in authority. My record with getting resolution with Zendesk is spotty, and that’s putting it nicely.

[tclayton2k]

I was directed to look into my Content Manager on another forum, and it was waiting to be activated there. I’m good now.

[DementedCorn327]

Moved to User Support Hub since not a bug.

[tclayton2k]

Thanks for the move!

And for anyone else that runs into this, the livery in question is the Working Title 01 that can be found by searching the Contend Manager for SR22.

I do wish the sale page would add a note to clarify things, such as “This package includes the default livery only. Additional liveries are available in the Content Manager.”