Sam (Oculus Support)
Nov 22, 2021, 22:44 PST
Hello Jean,
Thank you for following up with the requested Oculus log files. I appreciate the efforts you’ve put into this. I understand that the provided troubleshooting steps has been performed however to no avail. I’ll be happy to assist you further.
So that we can look into this further, kindly manually uninstall your Oculus application.
- Disconnect your computer from the internet.
- Backup any necessary content.
- You can find steps on how to do so by clicking here.
- Reboot into Safe Mode.
- Uninstall Oculus Home using the Control Panel.
- Delete all Oculus folders from the following folder:
- C:\Program Files
- Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Restart your computer in normal mode.
- Reconnect your computer to the internet.
- Install Oculus Home again using the setup tool from our website here.
- Aside from this, kindly check your cables as well for any frays, twists, bents, or kinks.
- Have you tried to use another USB 3.0?
- Please be advised that your Oculus Tray Tool as well as your MSI Afterburner is currently running. Please temporarily disable or uninstall these third party softwares for troubleshooting purposes which can modify the graphics or settings of your experience as these programs can cause conflicts that effect performance and display.
- I also noticed that your Public Test Channel is disabled. Please enable the Public Test Channel by visiting our Oculus Support article right here for more information.
- You may try to visit our Oculus support article which documents all of the best practices and known issues via Oculus Air Link right here.
- With that being said, you may also click this link for additional information regarding the connection of the Oculus Quest 2 to your PC with Oculus Air Link.
- For further reference, please read our public document about connecting your Oculus Quest 2 to a secure Wi-Fi Network for Oculus Air Link right here.