Rudder Pedals duplicating in Control Options

User Support Hub Hardware & Peripherals
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1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

NO

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

YES

Brief description of the issue:

Rudder pedals (Turtle Beach Veolicty One) started showing twice under Control Options, and there is no function available to delete the 2nd/duplicate entry.

Provide Screenshot(s)/video(s) of the issue encountered:

Simple - shows two sets of rudder pedal devices instead of one (in Control Options).

Detailed steps to reproduce the issue encountered:

Nothing special, just start sim.

PC specs and/or peripheral set up if relevant:

Turtle Beach Velocity One rudder pedals.

Build Version # when you first started experiencing this issue:

1.37.19.0 (or probably the one previous - not sure, could be either).

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

Did you create or start to create a new profile?

Did you unplug and plug back in while sim running?
Close sim, unplug rudder usb.
Start sim- there should be no honeycomb rudder showing.
Close sim and replace usb.
What shows now?

Did you change the usb to a different port?
It may have picked up a different port as a seperate device.
Delete the one you can and test the remaining one.

3

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

4

No, I wasn’t trying to create a new profile - the additional Rudder Pedals device just appears (Turtle Beach, not Honeycomb).

I have closed the Sim, unplugged the pedals and restarted the SIm - correct there are no pedals showing. However, when I close the Sim and plug them back in, 2 sets of pedals appear again.

I’m unable to delete the ‘extra’ pedals device - I can only delete an extra profile within a device, not delete the extra device itself - delete is NOT an option in that context.

5

Unfortunately you’ve joined ‘the club’ , no apparent fix