SETTINGS - Unable to Delete New Render Window

Bug Reporting Hub User Interface & Activities
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ISSUE DESCRIPTION

Description of the issue: Unable to Delete any new added render window in SETTINGS - GENERAL - Advanced Options (see attached pic).

Did you experience this issue before you joined the Beta? No

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? N/A

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every Time

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Access the Settings and navigate to Settings General, Advanced Options
  2. Add new render window.
  3. Select the garbage bin and nothing happens!

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: N/A

[PC Only] Are you using Developer Mode or have you made any changes to it? NO

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version: NVIDIA RTX 2070 latest driver 572.83

[PC Only] What other relevant PC specs can you share? N/A

MEDIA

Please add a screenshot or video of the issue occurring.

Unable to delete Multi Window selection
Unable to delete Multi Window selection1965×1075 92.7 KB

[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
•

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•

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Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

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ISSUE DESCRIPTION

Description of the issue:
I use 3 monitors. It was easy to add the monitors, but when I hit the trash can icon to remove them, nothing happens. I change from full screen to windowed and “X” out the monitors to get it to work

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Always

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Add monitor
    2.Use trash can icon to remove monitor

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?
5090

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

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1 tag is requred - add it in the tag section next to the title above:

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue:
Clicking the trash can by each Window in Multi-Window doesn’t do anything in 1.4.13.0.
Did you experience this issue before you joined the Beta?
No
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Open two windows for a three-monitor system
  2. Try to delete each Window by clicking the trash can for that window
  3. Notice nothing happens as it did in prior releases

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
Three 1080p monitors

[PC Only] Are you using Developer Mode or have you made any changes to it?
NO

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
AMD 25.3.1 on rx 6650 xt with AFMF + FSR3
[PC Only] What other relevant PC specs can you share?
5600x, 32GB, Samsung 990 2 GB NVME SSD

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

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•

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1 Like
4

Same issue here :frowning:

2 Likes
5

Same here :enraged_face:

Update: I uninstalled the beta and all working fine now. I have not tried re-installing the beta so don’t know if the problem will reoccur if I do. I’ll wait till the next version then maybe give it a go

Update #2 Now on Beta 3 and the same issue exists …

6

Do you have the same issue if you follow the OP’s steps to reproduce it?
• I have the exact same issue. Adding render windows works ok, the ‘delete’ icon does nothing.

Provide extra information to complete the original description of the issue:
• I have MSFS 2024 SU2 1.4.20.0, no ‘betas’ installed.

I’m very familiar with the multi-screen options, having run 3 screens for many years.

The previous behaviour that a new window opens on one of your additional monitors when you click “Add new render window” still works.

The previous behaviour that that action should be unwound when you click the trash can next to the window entry in settings seems to do nothing.

The only way to clear the windows is by clicking ‘Reset to Defaults’ next to ‘Save and Back’ at the bottom of the settings page. (An exit and restart of the sim doesn’t fix the issue)

8

Thank you for the bug report.

We have created an internal ticket to see if our team already has this logged, and if not they will attempt to reproduce the issue and create a new bug report. This item is now marked as feedback-logged. If there is an existing bug report or one is created, we will move this thread to bug-logged.

1 Like
9

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Game crashes if I try to fly in any mode, or if I enter settings in fullscreen mode. If I enter in windowed mode - I can enter the settings, but not fly anything still. When inside settings, nothing happens when I try to delete the render window.

If relevant, provide additional screenshots/video:
•

image
image1920×1154 94.4 KB

10

I have the same problem but I found a solution as a temporary fix. Made the rendered window to window mode instead of full screen. Pressed the X top right to close the window and they were deleted in settings. Did not come back after I restarted the sim.

12

I see the same issue in MSFS2024.

FWIW have not seen the issue in MSFS2020.

13

in case it’s a clue: when my ‘Delete’ icons became non-functional, my side windows got flipped to ‘Windowed’ mode (I had originally set them to Full-Screen), the settings UI still allowed me to click the ‘Full-Screen’ option but that UI became non-functional also, i.e. although ‘Full-Screen’ got highlighted, the side screens stayed in ‘Windowed’ mode. I could ‘maximise’ those windows using the normal Window maximise button so it was kinda fullscreen, but still had the title bar at the top.

14

ISSUE DESCRIPTION

Description of the issue: I was running SU2 and using 3 of my 4 monitors with no issues. I then signed up for and installed Sim Update 3 Beta - 1.5.19.0; performance was very bad so I tried to remove the extra windows. I could remove “window 2”, but not “window 1”. At the same time, window 2 has the title bar up top if I choose “windowed” mode, and it goes away if I choose “full screen” mode. Window 1, however, doesn’t show the title bar in any configuration I choose, and I cannot click the trash can to remove window 1.

Did you experience this issue before you joined the Beta? No

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Removed and still experiencing the issue.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Have multiple monitors connected to a pc and start MSFS 2024 Sim Update 3 Beta - 1.5.19.0
  2. go to Settings - Advanced Options - Multi window.
  3. If there is a “Window 1”, try to delete it

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: Not relevant; I’ve tried with all peripherals plugged in, and all of them unplugged, and get the same behavior

[PC Only] Are you using Developer Mode or have you made any changes to it? n/a

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version: 4070 super, v577 driver

[PC Only] What other relevant PC specs can you share? Same as my dxdiag that I posted when I signed up

MEDIA

Please add a screenshot or video of the issue occurring.

image
image1460×623 68.2 KB

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

15

Mine is slightly different; I can create and delete window 2 and window 3, and manipulate them correctly. It’s only window 1 that has issues.

16

Not sure which workaround you are using to delete the added windows 2 & 3, but for your window 1, have you tried to setup it up as full screen, then moved it back to windowed and from there you can close it from the task bar. I am under SU3 but I assume it should also work under the Live version.

Screenshot (1295)
Screenshot (1295)1920×1000 88.4 KB

That report applies for whatever window is added, from 1 to x, the bin icon does not work.

17

I tried to create my own report but the mods moved it to this one.

Good suggestion; I am able to close the window from the Windows task bar.

I also inadvertently closed it by going into VR last night. :slight_smile:

2 Likes
18

I deleted the new window by removing the entries in “UserCfg.opt”. (Make a backup just in case!)

1 Like
19

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
• Yes have the exact same problem