Sorted! Reverb G2 - Mixed Reality Portal install is stuck at System Compatibility Check

User Support Hub Virtual Reality (VR)
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Hi
I’ve recently done an upgrade to bit my Motherboard (ASUS X670) and CPU (AMD 7700X) which went well and gave me great results in VR with MSFS running in Windows 10.

However, I still had SteamVR loaded on my machine and Windows Mixed Reality for SteamVR from my X-plane days. With MSFS bought direct from MS, I was running the Reverb with its default Windows version of OpenXR (by clicking the ‘Fix It’ flag on the WMR welcome screen).

I am unlikely to go back to X-plane and so started to tidy up my system, uninstalling the Steam VR
and related apps.

I attempted a re-install of the Mixed Reality Portal and it gets stuck at the System Compatibility Check stage:

System Compatibility check
System Compatibility check1218×653 25.7 KB

I have tried all the normal stuff and some of the web advice offered to folks having the same problem. This has included:

  • Ensuring BIOS is latest
  • Ditto Windows
  • Ditto Graphics Drivers

I then reloaded Windows 10 with a Re-install USB with latest Windows 10 (albeit the option where you retain your programs and files)

I then added a line in the Registery (Holographic\First Run\ AllowFailedSystemChecks etc) as outlined in a couple of the MS Support Forums that is supposed to allow you to skip that check (it didn’t!)

I’ve tried it with the headset booting up the install and also trying the install of the Portal with no headset connected. Always the same result.

At every stage I’ve made sure that I have powered off and re-booted. I’ve tried different USB ports for the headset (the Device Manager recognises the headset and declares it is running normally.)

I’m at a loss! The only thing I can think of next is to fit a new empty M2 boot SSD and load a completely fresh copy of Windows 10 on it. Any other thoughts?

Everything else works a treat - including MSFS in 2D. Very frustrating - all suggestions gratefully received.

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Apols - my photo link hasn’t worked - I’ll try to fix that

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Well - been working on this all day…but sorted.

I dug deeper into the Register Editing (regedit) suggestions that both the MS Support and a couple of the Youtube folks said. Trouble is that it was a bit of a varying story. One delved into the HKEY_LOCAL_MACHINES and one did the same trick in the HKEY_CURRENT_USER to basically bypass the hardware/systems check. In the end, I did the same change in both and this time it finally loaded the Mixed Reality Portal and I have VR in MSFS again :slight_smile:

I really, really don’t like delving into registries - and with a Windows Media app on a Windows operating system using a Windows Mixed Reality headset - well, to be honest, I don’t see why I should have to.

Anyway, I think it calls for a whisky instead of Horlicks with bedtime only an hour away. Started this at breakfast! But great to be back in VR!

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I opened regedit, navigated to “Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Holographic” and changed the value FirstRunSucceeded to 1

I can now use my headset on latest Windows 11 build. For now.