Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.
3 tags are required - add them in the tag section next to the title above:
- One for iteration (msfs-2020 or msfs-2024)
- One for platform (ms-store, steam, xbox, or xcloud)
- One for aircraft (start typing in your aircraft name in the tag section and pick correct option)
Feel free to delete this quote section after adding your appropriate tags.
ISSUE DESCRIPTION
Description of the issue:
The aircraft stairs aren’t connecting to the aircraft. This is true when requesting them from ATC and using the aircraft’s own EFB. Instead of connecting, the stairs appear a few metres away from the aircraft and don’t move. They sometimes move but only about a metre and don’t connect. I have tried at every stand size, and the same problem occurs for all three sizes.
If applicable, which aircraft is experiencing this issue:
All commercial airliners (A321LR, A320neo, 737 MAX etc.)
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
N/A I play on Xbox
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)
Every time on sim load
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
1.Load in aircraft at stand.
2. Call for passenger boarding on ATC tab
3. Alternatively, toggle stairs on Cockpit EFB
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
[PC Only] Are you using Developer Mode or have you made any changes to it?
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
[PC Only] What GPU (Graphics Card) do you use?
[PC Only] What other relevant PC specs can you share?
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
For anyone who wants to contribute on this issue, Click on the button below to use this template:
Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Provide extra information to complete the original description of the issue:
•
If relevant, provide additional screenshots/video:
•
