Hi people!
Can’t pass login to xbox live logon screen - it shows my old email/phone to verify the account.
The option “I don’t have these any more” → Verify online doesn’t work (nothing happens).
Xbox Live app works well and connected.
Live-dot-com connected ok.
Reinstalled the game, cleared all browser caches and cookies, still the same.
Please help!!
Mike
P.S. Small precision - clicking “Verify online” just goes to black screen with “press any key to start” text ((((
Go to the search function by your profile pic, and search for “Can’t login to xbox”
There are a lot of returns there, you will probably find a solution.
FYI, the moderators are a bit strict on posting in the Bugs & Issues section, as per the site rules, so you should search all the other sections of the forum that may pertain to your issue before you post here.
This section of the forum is for proven bugs that you can’t find a solution elsewhere on the forum.
So, having said that, give the above link a try, if this solves it, please mark this thread as solved.
If it doesn’t, try posting back in a different section of the forum, and let us know!
I’ve passed 5 hours before posting here looking for answers in this and other forums, but my exact problem seems to be quite unique. There’s only one thread “Can’t login to xbox live account” which looks like my problem too, and it’s unanswered since August 2020 ((((
I’d be happy to consider this as not a real bug, but unfortunately it looks like a very bad coding, including some web browser pages in the logon screen.
I have no problems logging in to Xboxlive or live-dot-com, I nave only problem with FS2020 login.
Any help would be highly appreciated…
Thanks a lot!
FYI it’s the very first launch, I just bought the game this morning, was saving money and waiting for a long time to get it, and such surprise after long anticipation is frustrating… Looks like still Elite Dangerous this evening for me lol )))))
Will DM you for some details!
Additional info just discovered : when prompted for the email / skype id / phone number for the first time, I used my skype id, and apparently it is lnked to my old MS account, which was not completely translated to my new MS account. I’ve initiated the account recovery with live-dot-com, awaiting results at this moment.
So, what ideally is needed in FS2020 logon screen, is “use another account” button, so one could use another opportunity to enter a different id/email/phone.
Thanks for your support guys!
Mike
Problem still persists.
In short, when typing a wrong MS account name during the first launch, the game locks out and you cannot re-type the account name.
Still waiting for the resolution.
Mike
OMG it passed!
I’ve managed to half-recover my wrongly typed account from a different computer, and now instead of an error it displayed the password dialog along with the “Login under another account” option!!!
Logged in ok now, game launched!
Thanks a lot for your time and help!
Be free!
Mike
That’s great news.
Good flights!!
Hey, I have the same problem as you. The auto login in MSFS2020 is the wrong account that I do not have access to anymore. No way for me to pass the sign in page. Just bought MSFS, so its basically a rock. I saw that you used a different computer. What exactly did you do? Did you install msfs on a different computer and log in? There is absolutely no help on this topic.
Things I’ve tried. Logged out of and logged back into microsoft store, xbox app, verified my PC was using the same account. Uninstalled MSFS multiple times, deleted some xbox credential file. There is nothing else for me to do. I dont even know who to contact about this. I bought this game on steam.
You can install MSFS on any device, anywhere.
The only thing is, you can only log into one at a time, you cannot have more than one copy of MSFS running with your login.
You could also create a Zendesk support ticket from the “Support” tab at the top of any forum page.
In there, at the top, “Submit a Request”.
They should be able to give you some help.
Closing this thread as the Topic Author selected a solution.