Brief description of the issue:
Hello, I am playing since a few weeks now, no problems. Bought new hardware, FS was running very smoothly. Now I cannot install the the December 22nd update. Packages download a few, sometimes 150 Megs, then start over. Tried restarting several times. Tried different times of day. Tried wifi and cable. Turned off antivirus. Tried un-installing then re-installing. Tried the netsh int tcp set global autotuninglevel=disabled solution Tried running FS as administrator. Tried pausing-unpausing.
Same behaviour, but now I have 100 instead of 14 gigs ahead of me. I have no idea. Many users seem to have that problem. Please help.
Add-on: Just prior to the update I set bandwidth limit inside the FS to 5 mbit/secs. This still seems to be set, even after un-installing and wiping everything. How can I remove that, maybe with regedit?? I have a 30 mb/s connection.
Provide Screenshot(s)/video(s) of the issue encountered:
[Install/Update screen hangs at package [1/xx]
Detail steps to reproduce the issue encountered:
-Go to store
-Install Flight Simulator
-Start Flight Simulator
-Wait for installation/update screen
-Start “update”
Have you had any success? I’ve had the same issue occur to me about 2 weeks ago and no matter what “solution” I try to this day I am unable to install the game.
It always hangs at some file decompressing, never the same file.
Hello,
I tried every day now for the past two weeks. No success. Sometimes it downloaded 200 megs and I almost believed it is solved. Today it did not go past even the first megabyte. Just pausing for a brief moment then starting over.
I am very disappointed that the creator Asobo does not even reply to a topic like this with some note that they at least have understood the problem.
In the Google store and elsewhere it seams that developers are reading about the users’ concerns and quickly respond to problems like this. And no one seems even to care about 1-star-assessments in the Microsoft Store product’s page about this topic.
This is very, very sad and really dips my opinion about the product and the creator. I can no longer recommend buying this product.
I just realize that the Sim has a little over 2 stars in the Microsoft Store. And most users are not disappointed by the game but hate the installation and update process.
If I was the Product Manager, I would start some action
if you can confirm that ( check download speed while update within help if the taskmanger ) then it should marked as “the issue”. It is similar to the “Suspicion” that possible the Download-Size-Limit have an effect to the update process ( but not finally confirmed ).
The value can you not change. These are stored one time within the cloud, in contrast to e.g. the graphic settings.
no progress here either, been trying the supposed fix were you delete the file that is stuck decompressing, it has not worked so far, there is always some file getting stuck at decompressing for hours and hours.
Hi @WantonAssembly,
I’m replying to your post, but also to the entire topic.
For those that get the “decompressing” problem, please report this to zendesk. I agree that there is a problem with this. I don’t know why it happens with some users and not others.
When reporting, do it as a Feedback request (rather than a bug) that they look into how they are doing this. I’ve been able assist those with this problem by manually decompressing the file with WinRAR or 7-Zip.
I uploaded two screenshots.
I have a background task downloading some stuff which is going at 8 MBit/s, so plus the 5 from MS it sums to the about 13 Mbit/s that is shown in the graph.
Needless to say that the update does not work today. Today it didn’t even go past 0%.
Ok, finally some progress. But still it seems to me like a bug somewhere either in the packet manager or in the server software on the other side.
What helped me was the following:
Use all the tricks mentioned previously: Like autotuning-settings, restart router and so on.
Wipe the installation [but in retrospective I think this was unnecessary]
Install NetLimiter 4.
Start FS, start the installation
Find the flightsimulator.exe process that causes traffic
Reduce the download limit waaaaaay low. In my case I reduced it to 500 Kilobyte/s [which equals about 4 Mbit/s]. Careful, Netlimiter calculates in BYTES not in BITS. First I tried reducing to “4 Mbit” but entered “4 MBytes” so that made no difference at all.
Start the installation and have patience. It took about 70 (!) hours to download the 108 GB. I tracked the progress and two or three times I dropped back a few gigabytes. Like from over 50 back to 32. However, finally it managed to download and unpack everything. I dared not to touch my computer, so it ran for four days in a row. Lucky me to have a notebook to watch TV with
Now the funny part:
Remember that I set a download bandwith limit to 5 Mbit/s in the Sim. Once the installation was finished, I immediately deleted the bandwidth limit inside the Sim [limit: unlimited].
Guess what. Now the package manager can download with full speed again, today about 20 Mbit/s.
I’m downloading the remaining packages with the content manager without any problems, already finished ten gigs in less than an hour.
I hope that a) I helped some of you guys and girls out there and b) someone from Asobo takes a look at the complete download/install/package manger topic.
I already placed a ZenDesk ticket about this topic …
I was willing to edit mit registry to remove the setting or something similar, but it seems to be stored in the cloud. I wonder if I could reset it on a friend’s computer with my login. But did not try that.
File a Zendesk, again, this time in the Feedback & Features request. State that there needs a way to bypass those set data restrictions while on the main installer screen.
Today it did not go past even the first megabyte. Just pausing for a brief moment then starting over.
