Stuck on loading screen and cannot enter the sim menu

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Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

Yes

Brief description of the issue:

Stuck on loading screen

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

Just hit MSFS on games and support to open it and cannot enter it, but i am stuck there.
Is it for Xbox live problems or a bug occurred with the last update? Till two days before it worked fine!

UPDATE!!!

I have uninstalled and i am reinstalling the sim.
After i return from work i will check again if this loading issue persist.

But things went as follows:
Hit Microsoft Flight Simulator game on Gamesnand Apps window of Xbox Series X menu, during first phases of liading (when the logo of the title still shows) appears the Syncing Datas of Microsoft Flight Simulator, if i don’t hit yhe Xbox button af the controller and yhen B button to return, the Syncing goes in endless loop, then,i wait for the loading bar where the features are shown to complete and heee remains stuck endlessly like in the picture above.

I did a complete console clean, rebringing it at factory state after removing my account but keeping datas and game saved, yhen i clean uninstalled the sim and i since yesterday night i am reinstalling it, well still the Syncing datas showed again, but i had to turn off the console to go to work.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

PC specs and/or peripheral set up if relevant:

Xbox Series X

Build Version # when you first started experiencing this issue:

1.38.2.0


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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Hi @GoldPlate295836 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

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Are you a Navigraph user?
If so, is the sim Nav Data updated to the latest version?

1 Like

I don’t know how to infind it? And how to operate on it or what should do witth it on Navigraph?

UPDATE!!!

I have uninstalled and i am reinstalling the sim.
After i return from work i will check again if this loading issue persist.

But things went as follows:
Hit Microsoft Flight Simulator game on Gamesnand Apps window of Xbox Series X menu, during first phases of liading (when the logo of the title still shows) appears the Syncing Datas of Microsoft Flight Simulator, if i don’t hit yhe Xbox button af the controller and yhen B button to return, the Syncing goes in endless loop, then,i wait for the loading bar where the features are shown to complete and heee remains stuck endlessly like in the picture above.

I did a complete console clean, rebringing it at factory state after removing my account but keeping datas and game saved, yhen i clean uninstalled the sim and i since yesterday night i am reinstalling it, well still the Syncing datas showed again, but i had to turn off the console to go to work.

UPDATED:

A full YouTube video shows the issue: