Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.
3 tags are required - add them in the tag section next to the title above:
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One for platform (ms-store, steam, xbox, playstation, or xcloud)
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One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)
Feel free to delete this quote section after adding your appropriate tags.
ISSUE DESCRIPTION
Description of the issue:
Since SU5, MSFS 2024 on Xbox Series X has become almost unusable for me during long flights with third-party aircraft and airports.
Before SU5, I was flying these same combinations without major issues. Now I’m experiencing:
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random black avionics screens (WASM crash style)
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EFB issues/freezes
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CTDs on approach or after landing
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heavier loading times
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terrain/ground rendering looking less stable or less “crisp”
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aircraft menu/loading significantly slower than before
Examples:
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iniBuilds A330 → black screens on final into Istanbul
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Orbx ENGM (updated for MSFS 2024) → CTD on final one day, black screens + CTD after landing another day
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A321neo/A330 fuel pages and EFB sometimes bugging after importing SimBrief
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general instability after long flights
My setup:
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Xbox Series X
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mostly streamed content
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handcrafted/payware airports
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iniBuilds Airbus aircraft
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photogrammetry usually OFF
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tested with/without multiplayer
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tested with AI Offline experimental traffic
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tested with/without LVFR static aircraft packs
It really feels like SU5 introduced a major memory-management problem on consoles, especially when combining:
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heavy aircraft
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third-party airports
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traffic/static aircraft
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long flights
I’m trying to understand:
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Is Asobo already officially aware of the black screen/WASM issue on Xbox after SU5?
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Is a hotfix currently planned?
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Are other Xbox users experiencing the same thing specifically with third-party aircraft + airports?
Would appreciate feedback from other Series X users because before SU5 my simulator was MUCH more stable.
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Most of the times
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
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SU5 installed
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Issues of every kind after the update
[PC ONLY] FAULT BUCKET ID
If you experienced a crash on PC, sharing your Fault Bucket ID would be extremely helpful. You can learn how to find that ID here: How to find your Fault Bucket ID after a crash [PC]
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
[PC Only] Are you using Developer Mode or have you made any changes to it?
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
[PC Only] What GPU (Graphics Card) do you use?
[PC Only] What other relevant PC specs can you share?
MEDIA
Please add a screenshot or video of the issue occurring.