I didn’t even know they had a US website
I’ll have to check out the options then 
Referencing this post above from WINWING: https://forums.flightsimulator.com/t/terrible-winwing-shipping-sales-support/750535/14?u=casualclick
In the interests of keeping the peace and providing useful information to the User Community, MSFS Forum Staff have allowed this post to remain even though it technically violates the “No Technical Support or Voice of the Customer Feedback” SOP that exists throughout the Official Forums. This will be the first and last time this is allowed for WinWing.
Please do not question this post or update by replying in the forum. Contact WINWING directly for any concerns regarding current or future orders, or general feedback using their support channels.
US Customers: WINCTRL
All other regions will presumably be redirected correctly upon entering this site: https://winwingsim.com via geolocation of browser and IP address.
Again - DO NOT REPLY to this post - use the above links to inquire about orders and/or feedback that you wish the manufacturer to receive.
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Are they terrible? I seems they are great with customers.
Been waiting for the airbus throttle for a month, and they charged me for it. The status hasn’t changed from preparing to ship the entire time. It sucks because their products are great but the shipping is awful.
I received my PAP 3N and my PFP 3N pretty quickly, in fact I was surprised at how fast they were delivered. On the other hand, my 3N PDC tracking shows that their shipping carrier has had possession for a week (in California, I’m just in Washington State, so not far…) and it hasn’t moved in that time. Kind of annoying, tbh. I assume this is some kind of status mismatch and the carrier doesn’t hasn’t actually received it yet.
Last night I purchased the left-side EFIS to go with my PAP3N. I just now got a shipping notice. This is pretty much in line with the speed at which my PAP3N was shipped last month.
So at least for in-stock items from the US Store, I have zero complaints.
The L EFIS panel I ordered last Thursday evening has already arrive from the US store. Shipped from a warehouse in NJ, arrived at my house this morning in the suburbs of Nashville. That’s 5 days including an intervening weekend and a US federal holiday.
I feel bad for folks in other regions but the US store is working well right now.
Yeah my last one was kind of strange. Got a shipping notification a few days after my order, then it sat in the origin facility for a week. Once it finally started moving, it was only three more days until it reached me. 10-15 days isn’t bad, tbh – I’ve waited 4-6 weeks for items from smaller shops – I just get a little anxious when I don’t see any movement for what feels like a long time lol
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