"The Game has crashed" - Xbox Game Pass - Tried everything

User Support Hub Install, Performance & Graphics
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1

Hi,

I’m trying to install MSFS 2024 and have been since the launch at 4pm UK Time. I’m using Xbox game pass as I want to see what it’s like before I commit to buy.

I installed the 11gb installer no problem, but when I open the game I just get an error message saying “The game has crashed” after 15secs (see image).

Screenshot 2024-11-20 093622
Screenshot 2024-11-20 0936221280×714 90.2 KB

What I’ve tried:

  • Uninstalling and reinstalling the installer (x2)
  • Installing onto another drive
  • Opening from Microsoft Store
  • Opening from Xbox
  • Opening direct
  • Opening in Administrator mode.
  • Updating all drivers and apps.

PC Spec:
CPU: i7-13700k
GPU: 4080 super
RAM: 64gb
Operating system: Windows 11 (latest update).

I can’t think of anything else I can do, or who to reach out too?

Any advice would be appreciated.

Cheers,
Chris

1 Like
2

Same issue here on Gamepass for PC.

64gb ram
6900xt
5600x
win 10 updated today

3

Nothing from MS?Asobo today… disgrace

4

I bought the game from Xbox app on pc. Same problem as you guys are having. I tried everything. I don’t know what to do know.

5

It crashed on xbox when i try to create avatar. With no avatar you see a red guy with error message on your plane!!! WTF!! bug or doing something wrong??

6

I had a similar screen yesterday when I tried to load the sim after a previous CTD during the loading process. Simply rebooting my PC and then trying again resolved the error and allowed me to get back into the sim.

7

17323504502783425603151751754771
173235045027834256031517517547711920×1440 385 KB

My sim was working fine, but since the last update, I’ve started encountering this error. I’ve tried repairing and reinstalling the Xbox app, but the issue persists. Any help would be greatly appreciated. Thank you

8

Sorry I forgot I was on this forum.

I fixed the issue by doing a system recovery and keeping my person files. The issue is related to a driver / app conflict. But I didn’t have the time to figure out which was causing the conflict.

I know it’s not the best fix, but it took me 30mins and I was ready to reinstall FS2024.

What I can say is its worth the effort I love it and its working pretty good now too

9

Hi!

I had the exact same problem as Walshie

I found an AsoboReport- Crash.txt document and in it it said there was an error occuring in

C:\Users<your name>\AppData\Local\Microsoft\WindowsApps

the offending prog was python.exe

I deleted it (via command Prompt as an Admin) and it has now started loading (at least)

hope this helps or points in the right direction

10

I have fixed my issue which happened to me just as OP described it happened to them.

I tried everything and then realized i still had my micro usb adapter plugged in with a card in it for my 3d printer.

Unplugged it and it started up right away.

I tried all of the following before fixing this issue:
Updated rivatuner, afterburner, msi center, NZXT cam, and removed them all after updates didnt work.

Updated windows
Updated drivers of all devices.
Repaired game services, xbox app. Removed snd reinstalling fresh and to new drives for all apps as well.

Darn issue ended up being the silly sd card…

11

Sorry for the delayed reply, just picked up the email notification.

I had both python installed and a memory card for my 3d printer too :joy:

I’ll never know what it was as I reformatted but I’ll definitely know where to look if I see this again.

Cheers,
Chris