Tobii Eye Tracker 5 Problem/Question

I have very recently received a Tobii Eye Tracker 5 that I bought from that ubiquitous auction website (can’t afford a new one :roll_eyes:) which was described as ‘barely used’. On receipt the condition of the boxes etc certainly seemed to support that description. The flexible mount had been used so I bought a new one rather than try to bodge. When I positioned the eye tracker and connected it the Eye Tracker Experience App downloaded and I was able to calibrate the kit successfully. However, when I fired up the sim there was no head or eye tracking functioning. The Tobii was recognised as a controller and I was able to check the sensitivities ok. Initially I had it plugged into a powered USB hub but transferred that to a connection on the PC to see if that would make a difference and no it didn’t. I then tried it on a different, smaller flat screen, monitor and exactly the same. Calibrated but no tracking in the sim.

I have contacted the seller but I wondered if anyone here, with experience of the Tobii 5, might be able to point me at a step in the installation process that I might have missed. I have watched You Tube vids where it all seems simple and seamless, but alas not for me it seems.

I bought a new one only last week. What I needed to do was run a windows 10 update, before it could even install itself properly. And somewhere in windows there was an eye tracking option that needed to be flipped on too. Menu/Start/Eye Control Settings

I hope this helps!

Thank you for the help. I’m on Windows 11 which, I believe, doesn’t need that to be done, but I will have a look the Windows settings options.

Did you previously install or use any other eye tracker or head tracker?

I used Opentrack before and it blocked the Tobii until I uninstalled it.

Any chance you have used OpenTrack or a different eye/head tracking software before? You might be stuck with a conflicting driver of that old software, which does not play well with your new Tobii.

That was my initial problem and I was able to solve it for myself and according to this forum for some others as well.

Here’s the link to my original post, maybe it can help you as well.

Best of luck to you!

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I had to dig deep but I discovered that, although I thought I had uninstalled Open Track a long time ago and it didn’t show in the All Apps listed from the Start button, in fact when I went into the Installed Apps list in Settings it was still there. Uninstall and it is now working. All that remains is to tinker with the Sensitivity settings and figure out how to get it to start from the pilot’s position rather than the passenger seats (Baron G58). I’ve never bothered with cameras much so another learning journey.

Thanks to all who helped.

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I really have great settings for the eye tracker. But took me a few days to get it right myself.

I actually dont use the eye tracker but only the head tracker and that works great for me. I’ll try to remember to share my settings next time I launch the sim

Edit

With Head Tracking auto-center off (zero)

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Nice one, thanks for sharing. Obviously we’re all different but it seems hyper sensitive at the moment, so a known start point is good to have. On reflection, I think the starting position way back behind the pilot’s seat may be sorted by an eye recalibration.

Also make sure to set a keybinding for that. I use / for ‘reset eye tracker position’ and shift+/ to toggle the eyetracker.

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Or you can use a button on your joystick if you have one available. That’s what I have to toggle on/off or center. I try to get away from the keyboard as much as possible.

Thanks to all who posted. I now have it working pretty well with my first complete flight last night. I think there is still scope for a bit of tweaking and certainly binds for the reset etc functions. Took a bit of effort but, largely thanks to this community and some prompt pointers from Tobii help, good to go.

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You might just find that for fine switch operation that it is easier at some phases to lock the view dead ahead and pan around with a hat switch or whatever, so that toggle is very useful to me anyway. Enjoy Tobii, it is great.