Tobii recurent issue

Bug Reporting Hub Hardware & Peripherals
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ISSUE DESCRIPTION

Description of the issue:Whenever the Track IR is showing in the controller list, Tobii eye tracker will not work. You must exit the sim and configure the xml file in order to make it function and the Track IR to go away. That only works until the next patch or update comes through and the Track IR is back with the Tobii not functioning. I would certainly think that by now this could have been addressed.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?empty

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?After each patch or update

REPRODUCTION STEPS

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1.see description
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YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are currently plugged in? Please name all of them as there could be a potential conflict. Velocity one pedals… Logitech Multi,Radio,Switch panels…Logitech throttle quadrant…Velocity one trim wheel.

[PC Only] Are you using Developer Mode or have you made any changes to it? NO

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use? RTX 3060 ti

[PC Only] What other relevant PC specs can you share? Ryzen 7…64 GB ram…1 tb Ndme sd drive for just FS 2024.

MEDIA

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[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
• Surely by now you should have addressed this issue. Some things have changed in that Tobii has offered a partial fix by using the Tobii Hub software. It works about 30% of the time however if the Track IR loads when the sim loads, this process still does not work. It is a gamble on when the sim loads as to whether you can utilize the tobii. I had hopes that Sim Update 2 might have helped and stayed on the sim unitl it went into effect. I am totally frustrated with this, my Logitech Panels not working, and trying to use ATC to make an IFR flight only to be told to climb to 11000 feet while on the approach.