Tobii ~ Unable To Turn Off Head Tracking

ISSUE DESCRIPTION

Unable to toggle head tracking off with a Tobii Eyetracker 5. Software has been uninstalled, machine rebooted & software reinstalled but no change. Default & user bindings have been tried but no change. Setting the bindings in ‘Controls’ detects the key presses but in the simulator, nothing happens when the keys are pressed. ‘Eye Tracking Reset’ works perfectly every time, but cannot get Head Tracking to toggle off. Tobii have been unable to help other than confirming that the unit is functioning correctly.

FREQUENCY OF ISSUE

Persistent issue every time I load the simulator

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Check controls detecting key binding.

  2. Go into the simulator & nothing happens.

YOUR SETTINGS

MSFS2024 SU5

What peripherals are you using: X56 HOTAS, Octavi IFR1, Turtle Beach rudder pedals

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC Only] What GPU (Graphics Card) do you use? RTX3060 12GB

[PC Only] What other relevant PC specs can you share? 64GB ram, 4GB SSD, 11th Gen Intel(R) Core™ i7-11700K @ 3.60GHz (3.60 GHz), Windows 11 Home latest version

MEDIA

Nothing happening so nothing to show