Hey guys. I’ve been playing on Xbox one (game pass cloud version) and have just changed to Xbox X (deluxe version)
Have noticed my purchases haven’t transferred across. Is there a way I can restore my purchases?
If its not showing up, make sure the Series X is fully up to date and that you’re using the same Xbox account.
If you’re still having problems, contact Zendesk support and they should be able to help you fairly quickly. They’re normally very good at this stuff.
Ok no worries, think a call is in order. Xbox done it’s standard update when it was first switched on but will double check it’s the current version. Thanks a lot 
Have you checked the Content Manager?
Yeah I have. Thought maybe when it installed the purchases hasn’t been installed yet but all are available to purchase
No. They should show up. And you are using the SAME gamertag?
Do NOT buy more until you work this out with them. You will likely be purchasing a second copy.
Try going to the marketplace they may show up as “Owned” and you then download them from there. I don’t think they appear in the content manager until you download them.
1 Like