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ISSUE DESCRIPTION
Description of the issue:
On-going problem with TH Flightdesk Throttle. There are NO inputs from the throttle. The Joystick part of the Flightdesk is 100% working. The Zen desk suggested several things and lastly resetting my cloud whilst ALL peripherals were disconnected.
I have just disconnected all peripherals, just BT Keyboard and mouse, and ran the cloud command - still the same. when I plug in the joystick first, that works fine, but when I plug in the throttle - NOTHING.
One thing I did find out which might aid your diagnostics is that if I run the hangar software and test the functions of the throttle outside of 2024, everything works ok, BUT if I run the hangar software with 2024 running I get NO responses from the hangar software. This must mean that 2024 is affecting the Turtle Beach Hangar software as well. I did the same with 2020 and everything worked OK including the Hangar software whilst 2020 was running.
It all points to a MSFS 2024 software problem and only you guys can sort that one out.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Community folder empty
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
every time
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
1.plug in joystick
2.attempt mapping
3.tried scanning but no response to anything
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.
Turtle beach flightdeck joystick, bluetooth keyboard, wired mouse
[PC Only] Are you using Developer Mode or have you made any changes to it?
no
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
[PC Only] What GPU (Graphics Card) do you use?
nvidia rx3060
[PC Only] What other relevant PC specs can you share?
Intel I9, 32 gb ram, terrabyte ss drive
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
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