TurtleBeach Velocity One Yoke. Disables Sound

User Support Hub Hardware & Peripherals
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ISSUE DESCRIPTION

Description of the issue:
When the yoke is plugged in or attached to a hub that is not on, while 2024 is running, it will stop all sounds(except the dialog voice but this may be due to my separate Comm Device for Dialog/ATC)

This will happen on any screen, main menu, free flight, career, etc.

Notes:
-Seems to be TurtleBeach yoke specific. No other peripherals (that I use) have this effect.
-Does not effect sound out, from usb Sound bar.

WORK AROUND/BEST PRACTICE =
Be sure yoke is plugged (or hub is on) in prior to starting 2024.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Always

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Start 2024 with yoke unplugged
  2. Plug in (or turn on hub) on any screen, mission or flight= no sound. (*except dialog)
    4.Unplug yoke = sound will return.
  3. MUST restart 2024 with yoke plugged in for sound to remain on.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.

-TurtleBeach VelocityOne Yoke(TQ Removed)
-VKB Gladiator Evo Jotstick,
-VKB GNX Dual TQ+FSM,
-VKB STECS Throttle-Mini +,
-MFG V3 Rudder,
-Logitech G710+ Keyboard & Intellimouse Pro

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX12

[PC Only] What GPU (Graphics Card) do you use?
6800XT

[PC Only] What other relevant PC specs can you share?
*Sound Output is separated- Dialog/atc on a usb sound bar.

MEDIA

Please add a screenshot or video of the issue occurring.

Screenshot 2024-12-08 081422
Screenshot 2024-12-08 0814221920Ă—1080 96.6 KB

[END OF FIRST USER REPORT]

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2

Hi there, the yoke has headphone output, so if your computer switches to the yoke output then all you need to do is switch your OS back to your regular audio device; or set the output device manually in the sound settings.

2 Likes
3

Good thought.
Maybe 2024 detects the headphone jack, ignoring the selected default presets.

I’ll check it out further.

2 Likes
4

this is exactly what is happening. go to the mixer and change the output back to default. or better yet search for “device manager” and remove the audio drivers for that headphone jack in the audio section. (delete the nvdida high definition drivers while there for good measure, they are known to cause studders. those are just to drive monitor speakers.)

1 Like
5

That is the issue wookie & darunada!

Consensus?

-2024 issue because it allows changing of default sound devices when they are already set in msfs. Leave as bug report.

-Velocity Yoke issue, no matter whether it’s normal behavior or needs option to disable in yoke menu. Move to User Help-Hardware & Periphericals.

In my case, I use the mobo sound Realtek for Sounds & a Dell usb sound bar for Comms. Windows default and msfs 2024 default.

FIX:
Requires a couple steps, otherwise the next time the yoke is plugged in, it will revert to default. Uninstalling will just reinstall next yoke plug in.

Device Manager>Audio inputs and Outputs

  • Right click the entries shown below & select Disable for both of two Velocity One entries.

Control Panel>Sound- In Playback & Recording

2 Likes
6

Good stuff here :+1:

1 Like
7

hell yeah brother.

8

This BTW is NOT a MSFS2024 thing. The yoke does that every now and then, stealing the output from wherever you set it. Happend to me way before on 2024 once or twice.