Update 1 Beta - Mouse Not Working

Bug Reporting Hub Hardware & Peripherals
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ISSUE DESCRIPTION

Description of the issue: Mouse not working in the Update 1 Beta on Xbox Series X. Was working before updated to the Beta, isn’t working now. Thrustmaster Airbus peripherals also not working in menu, but do work in game play. Mouse doesn’t work anywhere.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? n/A

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Permanent

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Download Update 1 Beta
  2. Attempt to use mouse
  3. Confirm mouse not working

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are currently plugged in? Please name all of them as there could be a potential conflict. Thrustmaster Airbus TCA side stick and rudder pedals, and Razer Mouse.

[PC Only] Are you using Developer Mode or have you made any changes to it? N/A

[PC, MSFS 2020 Only] Are you using DX11 or DX12? N/A

[PC Only] What GPU (Graphics Card) do you use?
N/A

[PC Only] What other relevant PC specs can you share? N/A

MEDIA

Please add a screenshot or video of the issue occurring. N/A

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

Update: I reverted back to the most up to date non-beta version of the game and the issue resolved immediately. Therefore, it’s a bug with the beta specifically.

2 Likes
3

I’m having a problem as well, but only with the keyboard plugged in and with a custom profile for the mouse (and keyboard if that matters).

If I use the default 2024 Transversal profile for the mouse, it works.

Do you also have a custom mouse profile?

1 Like
4

Same here, tried different mice, no luck. The gamepad cursor works though.

5

No. I’ve kept alevery as stock (for the mouse anyway).

6

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

It works now… wierd.

7

Same issue, mouse does not work with Beta 1.3.24 on Xbox.
Cursor appears on start but ckick does not work and cursor desapears after à while.

1 Like
8

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
• Frequent mouse clicks lead to the failure of the mouse and keyboard, but the remote sensing controller is still effective.

If relevant, provide additional screenshots/video:
•

9

Do you have the same issue if you follow the OP’s steps to reproduce it? Yes, everytime I launch the sim on Xbox x.
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Provide extra information to complete the original description of the issue: what can I say ? It worked before the réal official update. i have uninstalled / re-installed the game, that doesn’t change anything : Mouse not working with this new update. Thank’s to it…
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If relevant, provide additional screenshots/video:
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10

Same here, mouse don´t work on Series S. No beta.

11

The issue persist on version 1.3.23.0 as well, both on UI and aircraft.

12

Same problem on SU2 1.4.10.0 as well. Gamepad pointer and keyboard functional.