It’s a mystery. At this point I hope we get a detailed explanation of what happened and why. And what will be done to prevent this in the future. I don’t think that’s too much to ask for.
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Here we go again! Another circuit around that traffic pattern? A few themes keep circulating here over the past two days. We might just stop for a while and let them get back to us with something actionable?
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Who told you that?
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That is the very least I would expect, a deep dive into what happened, what should have happened, and what they have learned to stop it from happening again.
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Microsoft said it above in the thread. Seedy I think.
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Worse is waiting till monday to fix the issue…
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That’s the official explanation made at the start of this debacle…
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SeedyL, 3 days ago:
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It wasn’t an update.
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This is why joining a beta can cause issues, and did so in 2020 a number of times. MS even explained if you join the Beta, and your Community folder is the default, you can loss all your data. Granted , why this was deployed, as it wasn’t SU 2 , god knows.
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Folks please! Let us not go around the you signed up for a beta theme again! It has been done like half a dozen times in the past 2 days.
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It’s been an unpleasant experience for a lot of people so instead of yelling around let’s take a moment and think about what we can do to protect us from something like this in the future:
- Exit the Beta enrollment as soon as a Beta ends. It obviously is a factor contributing to this problem so it doesn’t help to discuss if a Beta was active or not.
- Make a backup of key files and folders, listed by helpful people in this thread. Yes, I do have backups of my community folders and even the 2020 official folder. There is no reason to not have at least one backup.
- Hope that the peripheral profiles are safe in the cloud (of course they are not) or make a backup using a tool or simply copying the files if you have a Steam installation. No idea if it is possible at all for Xbox users.
- Think about turning off auto-updates if possible.
We are all humans and mistakes happen. We make mistakes just like everyone else does. The mistakes should not happen, but they can. This was very unpleasant, yes, but did it burn down our houses? No, it did not.
Now let’s find something that makes us smile and move on.
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Well no, I didn’t say any of that - you made that up yourself.
I didn’t say it wasn’t a serious or urgent issue at all, but what I did say was that it might be a consequence of being signed up to the beta branch (because that’s what happens sometimes).
I did say previously that IF it had happened on the stable branch their response might have been a little more urgent.
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Please Steve, please let’s not go around this one again!
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Btw folks, a great way to avoid this is to simply set all of the folders in the game to non-default locations. This both makes them way easier to find and also makes your install more resilient to sim updates/reinstalls. Idk why you’d ever want to use the default cache and community folder locations given how hard they are to find
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Why? They’re trying to make sure folks don’t have their installs wiped if they used default locations. People can click a button if they need to get back into the beta
This did not work. I need to reset everything.