URGENT ISSUE - MSFS 2024 Phantom Update Resets Everything Xbox & Windows PC (not steam) 3/21/2025 (~23:30 UTC)

Well, same here.

Now something that’s gotten lost in the noise - and perhaps fairly so, as it’s a tangent to the issue - is that when I discovered this thread, unenrolled from the TWO SU1 Beta entries in the Insiders Hub, gone through the first FS’24 reinstall process, I also decided to unenroll from the now-stale FS2020 Beta program. That forced an initial several gigabyte “update” to FS2020 that broke my sim - 4 silent CTDs in a row during loading. I had to spend most of Saturday reinstalling FS2020 entirely from scratch. Between the main sim and the World/City Updates, that was over 280+GB, followed by “pruning out” all the stuff I had long-since deleted (trainings, discovery flights, bush trips, etc), then downloading Marketplace content again … I was not a happy camper to discover unenrolling from a stale beta would break what is still my main sim in such a way. And then after all that, FS’24 forced a SECOND reinstall when I tried to load in later Saturday evening!

So as for FS’24 and the putative start of the SU2 Beta, sure. I will re-enroll and see how it goes. But I am doing as little as possible to my FS2020 installation again.

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And it starts and stops right at the top.

Release SU2 beta!!! This should fix the mess at least for those who did not update on Friday

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As far as I know, there has been total silence from Asobo HQ. I’m sure someone came to work today, and they are discussing this. They really should address an issue that has affected so many customers.

On Xbox only here (no PC). I was still in the SU1 beta. To my knowledge there is no way for me turn off automatic updates. After discovering the warning that included Xbox users, I booted up my Xbox and immediately started up the Insiders Hub to opt out of beta and saw exactly the same screen referenced above with two copies of the beta with identical descriptions and the first one selected. Opted out of beta, rebooted, started FS24 and noticed no problems or loss of settings all day yesterday. On Xbox I have no ability to see or control where anything is stored, backup particular files or see what files have been updated in the background.

Maybe I was just lucky this time? Under the hood I know my Xbox is just a “tightly closed” PC so surprising that it would not have had the same issues. Those in the know behind the curtain might be able to compare how the different platforms are deployed and learn something to avoid or replicate next time.

Dont expect to hear anything from Asobo.
They are just the ddveloper and never have any contact with us other than the live streams.

Microsoft is the Publisher. Microsoft is releasing the software and updates. And microsoft is in charge of all communication.

When your Iphone has an issue, dont expect the manufaturer in china (Foxxcom?) to adress this issue. Expect Apple to do so.

It is the same here. Asobo is just the contracted manufacturer, but it is Microsoft that is pulling all the threads.
And as they are located at the Wescoast they are just about to return to office.

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Seriously? This wasn’t a serious or urgent issue because it was only the beta participants? Jorg just in the last Q&A session said the only reason SU1 went as well as it did was by the participation of the community, and urged more people to help out. So when you are promoting “You signed up for the chance at problems and you got them” and state it wasn’t an urgent issue, you are basically promoting people don’t sign up for beta’s anymore. Is that really what we want as a goal at this juncture?

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Not quite true. It seems to have not affected people (like me) who were never in the Beta program.

I’m not too worried about losing the community folder because I use add on Linker for my add-ons but I can’t find the exe.xml file. So I lost GSX and logitech radio’s links. Did the .xml files get deleted too?

Yes, those files will be deleted.. So, better make a backup of your content.xml, exe.xml, UserCfg.opt and your controller profiles.

Yes, with no ill effects at all.

I have MS Store version in default directories and I do not have auto updates on. I read about the problems so I left the Beta preview before starting the sim, and did a full reboot.

After the restart I started the Sim and it started the update anyway, after it completed it started to update it a second time..I aborted that update and I checked my community folder and it was empty. I then went into the MS store and downloaded from there and it installed fine.

After that the sim started fine, but I had an empty community folder and all of my graphic settings were reset to default I also had all of my enabled planes were disabled again.

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There is a setting to stop automatic updates in Xbox settings.

-eelis-

Microsoft - PLEASE stop this update from coming through.
Then we can start to fix your mess.

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The ongoing mess plus the radio silence clearly indicates that atm MS doesn’t have a clue what’s going on.

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Give them a break. They’ve only been back at work an hour. They’ll need time assess the situation, investigate, have meetings and decide on a plan of action. Rome wasn’t built in a day!. :smiling_face_with_sunglasses:

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Asobo learned nothing. Pushing an update before the weekend…

Its a shame.

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Why don’t people understand that this was not an intentional release? It was not ‘pushed.’

It escaped…

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So how can update escape? Did it want to go out for a beer and missed the way out to the pub?

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And probably not Asobo either, but MS.

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