**Game Platform (Exampe: Steam, Xbox, MS Store): MS Store
ISSUE DESCRIPTION
**Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes, still experience the issue.
**Description of the issue: While in the main menu, the world reacts to the TrackIR head movement. After some time has past, or the setting menu is accessed, the globe begins to spin around the axis of the user’s head and spins faster and faster and is unable to be stabilized. Note this is not the globe spinning on its own axis but rather the whole universe spinning around the user’s perspective. TrackIR motion returns to normal when entering a flight.
FREQUENCY OF ISSUE
*How often does this occur for you? Every time on sim load in the main menu after a few minutes or when the settings menu is accessed
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue.
Start MS Store version of MSFS 2024
Use and interact with main menu in full screen mode
Open settings menu and observe the globe spinning rapidly and out of control in the background around the axis of the user’s head.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are currently plugged in? Please name all of them as there could be a potential conflict. WinWing Orion 2 Throttle and Joystick Base. WinWing F16EX throttle grip and joystick grip. Genuine TrackIR head tracker, latest USB version. Associated WinWing and TrackIR software running in background.
[PC Only] Are you using Developer Mode or have you made any changes to it? No
[PC, MSFS 2020 Only] Are you using DX11 or DX12? MSFS2024
[PC Only] What GPU (Graphics Card) do you use? MSI RTX4090
[PC Only] What other relevant PC specs can you share? AMD 7800X3D, MSI X670 Pro Wifi Motherboard, 64GB DDR5 RAM, 2TB NVMe SSD.
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
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Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Provide extra information to complete the original description of the issue:
•
If relevant, provide additional screenshots/video:
•
Do you have the same issue if you follow the OP’s steps to reproduce it?
Yes - the rotation is proportional to the offset of the user’s head from the “centre” in the TrackIR software. The further away from the centre, the faster the view spins.
Related:
TrackIR is also active in other areas, such as the orbiting camera views shown when opening an activity, but before clicking ‘Start’. This may be useful or nice-to-have in some cases, but certainly not in others (Main Menu, returning to Free Flight World Map when using ‘End Flight’ - TrackIR works for a short time before the top-down view kicks in again.
Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.
2 tags are required - add them in the tag section next to the title above:
Game Platform (Exampe: Steam, Xbox, MS Store):
Steam
ISSUE DESCRIPTION
Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes
Description of the issue:
Using something like Beam Eyetracker for headtracking makes backgrounds and some flight planning screens go wonkers. Locking the headtracking at the perfect moment makes the backgrounds stay still.
FREQUENCY OF ISSUE
How often does this occur for you? (Example: Just once, every time on sim load, intermittently)
Every
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue.
Start Beam Eyetracker or similar
Go into a menu with a moveable background, like a globe.
Watch the background go insane with the earth moving at hyperspeed.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.
Webcam with Beam Eyetracker
[PC Only] Are you using Developer Mode or have you made any changes to it?
No
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
[PC Only] What GPU (Graphics Card) do you use?
[PC Only] What other relevant PC specs can you share?
Do you have the same issue if you follow the OP’s steps to reproduce it?
• YES
Provide extra information to complete the original description of the issue:
• It’s insane to have headtracking affecting the background like Asobo have done here.
If relevant, provide additional screenshots/video:
•
Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes
Provide extra information to complete the original description of the issue:
• TrackIR is bugged in the main menu and causes rapid spinning of the globe and universe around the axis of the user’s head. It is nauseating and potentially sickening. Please disable all head tracking in the main menu. Makes no sense for TrackIR to function until in the actual aircraft cockpit.
If relevant, provide additional screenshots/video:
•
Head tracking should be disabled in all of the menus and only available after spawning into a flight. It is very disorienting for the globe to spin violently due to head tracking.
As mentioned it would also be preferred to have head tracking off by default when starting a flight so the user can choose to enable it when they are setup and ready.
@arniex78 Centering or pausing the TrackIR camera does not fix the issue, there is no way to stop it other than going to the avatar customization menu and returning to the main menu.
It’s got to be related to the eye/head tracking… but as far as I can tell, head tracking doesn’t seem to be working out of the gate… is there a setting I need to enable? I don’t see a head tracking vs eye tracking ratio anywhere…
SIM INFORMATION
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