Regarding the parental thing, that’s a legal constraint that is required by some countries (age ranges vary) for liability reasons. Likely outside of their control.
To be honest I would rather talk with a 13 year old computer and aviation nerd that was literally born as 101% nerdy adult who was already reading science books as a kid, than some 13 year COD and Fortnite kiddy that is yelling all day who´s mother is getting … next and who he is going to kill in real-life and blah blah blah.
Age is not everything, it depends on character and interests
Policies & rules, written by Lawyers !!
To many rules, and the idea that EVERYONE gets to evaluate you, both ATC & Other Pilots, is a great Put-Off to many.
What I find even more interesting, is where they got the software from (so quickly), and who was involved with it !!! and THEN – how much lawyers were then involved