Fully agree, but I also appreciate and want to acknowledge when they do make an effort, when they are responsive, and I believe they genuinely do care. I can’t deny the frustrations, but I’m still here because I do want MSFS to succeed and grow, I do see incremental progress in functionality and stability, and a consistent long-term effort to be engaged with the user base (even if there could be more). Not defending, just acknowledging the positive aspects.
The pattern I’ve learned here is that sometimes in all the technical and legal complexity Microsoft, Asobo, and developers are navigating - the customer perspective gets lost.
For that reason I want to acknowlege this forum - without it my only avenue to get the customer perspective noticed would be to bother management (since I find Zendesk to be dismissive about most issues). I appreciate the forum is available and that I can express frustrations, be corrected for wrong assumptions, and also raise issues of concern. It has it’s own frustrations from a customer perspective, but I’m still here using it.
I’ve been clear and vocal to management that I have money to spend but am not becuase of the way it looks. MSFS was unstable when I started, and every single support document says you must disable 3rd party content to troubleshoot. Purchases are of “tokens” not products and services (contradicted by the terms of sale, which specify products and services), and refund policy actively keeps me from buying things I would like to try. But that’s another discussion!