Zendesk Ticket Numbers 108312 (earlier 108229)
Microsoft Store on Xbox acknowledges my ownership of MSFS Premium Delux but does not appear to be moving to install regardless of how long I wait.
My MSFS was running on this PC just fine for months (including in the VR mode) until MSFS’s latest update (when it no longer launched).
Per Zendesk’s receipe, I ran the cleanup as Administrator under the PowerShell.
It’s not released yet.
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MS FS 2020 coming to Xbox on the 27th of July.
Another GameStop victim
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I believe he’s referring to the xbox app as he mentions it was running in his pc prior to the last update.
@MajesticSheep0,
Assure Windows is up to date. Have you tried to Repair the xbox app from Windows 10 settings?
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I have similar problem, msfs loads halfway then quits , X box live says logged out and I cannot log in, I can log into my acct no problem, just x box live not working, checked status of x box , site says up and running ,
Hi @FretfulCamera15,
Your problem “may” be different than the OP.
Have a look at some of these search results:
https://forums.flightsimulator.com/search?context=category&context_id=200&q=Xbox%20live&skip_context=false
W10 is up to date.
Per FS Support’s response to my tickets, I went through the following steps MULTIPLE times. No effect: i.e. FS does not install from XBox/MS Store (and there are no other avenues to install it from.)
-
Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
-
In the Administrator: Windows PowerShell screen, type the following command and press Enter:
Get-AppxPackage gamingservices -allusers | remove-appxpackage -allusers -
In the same window, type the following commands and press Enter:
Remove-Item -Path “HKLM:\System\CurrentControlSet\Services\GamingServices” -recurse
Remove-Item -Path “HKLM:\System\CurrentControlSet\Services\GamingServicesNet” -recurse -
Restart your device.
-
Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
-
In the Administrator: Windows PowerShell screen, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN -
Install the app on that page, and then select Yes when you receive the User Account Control (UAC) prompt. (NO MEANINGFUL EVENTS HAPPEN)
-
Try to install or launch the game again. (DOES NOT RESPOND TO INSTALL. I HAVE SUBMITTED SCREENSHOTS AND ERROR CODES TO THE SUPPORT)
I’d be surprised if MSFS development team is not aware of this issue as I see similar complaints everywhere.
So following those steps, in essence you were asked to remove the Gaming Services services, reboot, then re-install them?
Have you confirmed by eye that you have both of those services re-installed, and running. There are a couple of ways of doing this.
- From a command prompt, ensuring they are both there, and their “STATE” is “RUNNING”:
sc query GamingServices
SERVICE_NAME: GamingServices
TYPE : 210 WIN32_PACKAGED_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
sc query GamingServicesNet
SERVICE_NAME: GamingServicesNet
TYPE : 210 WIN32_PACKAGED_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
- You can use Powershell:
Get-Service Gaming*
Status Name DisplayName
------ ---- -----------
Running GamingServices Gaming Services
Running GamingServicesNet Gaming Services
- From the “services.msc” MMC snap-in:
Fret if i read correct you can’t click on the login button for the xbox app ?
run MSFS till you get to the login screen , Then hold ALT + Enter , now you can click the login button.
MSFS loads half way then that picture of my login name appears and when I open that I can choose which alais I want to sing in to X Box live. It does not matter which one i choose to sign in the message that comes up is the same. ( Error Access to the content servers is currently unavailable. Please ensure you have an active internet connection and try again later. Please visit https://flightsimulator.zendesk.com for additional help) did that went through all the troubleshooting, networking checks etc. have spent hours trying to resolve with no luck. Some places it says X Box Live is having problems .others say it is up and running.
Thanks, I will see how it goes.
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Hi to all that responded, I shut off windows defender and the anti virus program I have installed,then went to X box live and had to sign out several times before it actually did sign out and the rebooted comp then restart flight simulator. X box never did ask me to sign in again and I have started and shut down msfs 6 times now with no problems. I am thinking the problem was in windows defender not allowing the connection and would not allow itself to be corrected no matter what I did to it. That probably screwed up X box. Thanks to all
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