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Brief description of the issue:
There has been discovered an issue on Xbox when the installed Marketplace content total reaches 500GB. This issue puts the sim into a state where the sim cannot get past the Checking for Updates function during launch. The solution is to “Clear Reserved Space” via the Xbox OS. This solution is drastic, in that it deletes all installed Marketplace content, thus forcing the user to go through the process of redownloading content, which – given the cause of this bug – will be a significant amount of data.
What has been discovered are two interrelated issues:
- The Xbox version of the sim stores all Marketplace content in Reserved Space. This Reserved Space is stored on the Xbox’s internal storage device, regardless if the user has a Storage Expansion Card and has installed the sim on said Expansion Card.
- This Reserved Space appears to have a storage cap of 500GB.
Users are spending significant funds on Xbox Storage Expansion Cards (1TB $199, 2TB $359) for the sole purpose of storing the sim and their Marketplace content. As it stands now, only the sim itself can be placed on the Storage Expansion Card, leaving all the Marketplace Content on the internal storage. This does not make use of the user’s costly investment in storage.
The bug occurs when a user installs 500+GB of Marketplace content on their Xbox. There is, currently, no warning within the sim to indicate to the user that they have approached and/or reached this capacity limitation.
How the sim behaves upon hitting this “hard cap” seems to vary. I will quote @PrincipalJay here:
On one occasion I think it was specifically a Carenado plane that put the sim over the limit the sim quit cold, it went hard ctd and when restarted got stuck on the [update] screen. On other attempts I have surpassed the 500gb limit. At first before catching onto what was happening I would do large batch installs and they would load and the game would take the data. However as is best practice, a reset after content install brings best results and that would lead to the update loop.
This bug is going to become a major issue for the Xbox userbase as the sim continues to mature and more and more content becomes available, purchased and downloaded. This issue is further exacerbated by the fact that Xbox users cannot access the Xbox’s file system and “cherry pick” content to individually delete in an attempt to try and fix the issue in a far less destructive way than clearing the Reserved Space in its entirety.
What MSFS 2020 is doing on Xbox is, clearly, unprecedented and has never been done before in the history of console gaming. Obviously, with things like the WASM issue we are going to run up against oversights in how the sim and the Xbox OS interact.
We desperately need a solution here:
- Allow more than 500GB of installed Marketplace content
- Allow this installed Marketplace content to be installed on an Xbox Storage Expansion Card
Provide Screenshot(s)/video(s) of the issue encountered:
Detailed steps to reproduce the issue encountered:
Install more than 500GB of Marketplace content on a Series X with more than enough internal storage space to accommodate it.
PC specs and/or peripheral set up if relevant:
Xbox Series X
Build Version # when you first started experiencing this issue:
1.31.22.0
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