Zendesk replies

[GoldPlate295836]

Good day every time i report a bug or issue to Zendesk section, this is the answer they give me.

Never happened before.
Now, suddenly has Zendesk lost his will to help those who report issues?
So how could i report a bug who creates problems to me with playing the sim? Since Zendesk is the only way to ask the developers’interventions how and to whom i could send a report if everytime their answer is this warning message?
I can see clearly that my tickets are thrown away in garbage and i won’t receive update, support or iechnical intervention, is it?

[Lochboisdale]

They will review the ticket.

If they can reproduce it then I expect it’s added to the backlog somewhere and will be fixed in a future release, you just won’t get individual updates on this, pretty sure this is how it’s always worked.

[GoldPlate295836]

Thanks very much

[ccrbc]

You could use search and add to this exsisting bug report also.

RJTT (Tokyo Haneda) Rwy 05 bridge has too much height gap. So I can’t go to the terminal - Bug Reports & Wishlist / Scenery and Airports - Microsoft Flight Simulator Forums