Please see this FAQ regarding Zendesk status:
Zendesk Bug Reporting FAQ – Microsoft Flight Simulator Support
There have been other topics regarding Zendesk:
https://forums.flightsimulator.com/t/who-runs-zendesk-and-how-does-it-really-work-for-msfs/452067
A search on the forum:
Search results for ‘zendesk category:142’ - Microsoft Flight Simulator Forums