All jetways everywhere not connecting / new su2 patch

1 tag is requred - add it in the tag section next to the title above:

Feel free to delete this quote section after adding your appropriate tags.


ISSUE DESCRIPTION

Description of the issue:
Jetways fail to connect, only move their heading, but do not move entirely, they stay stationary and end up not connecting

Did you experience this issue before you joined the Beta?
no

ICAO, coordinates, or specific location:
INI EGLL, INI OMDB, IMGS WSSS, DEFAULT ESSA, DEFAULT KJFK
basically everywhere

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Tried with default and third party, same result

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Everytime

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Choose any plane any airport
  2. try to connect the jetway, whether through gsx or atc menu or efb
  3. aint nothing connecting

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?
13900hx, 4060, 32gb

MEDIA

Please add a screenshot or video of the issue occurring.



[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Custom EGLL and LSGG, both 2024 native:


1 Like

Same here.

Same!

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Same as OP, any aircraft, any airport

um for some reason, it just randomly worked hahaha

IMGS WSSS STAND D34 GSX A350 1.0.6

The same issue.

1 Like

Thank you for the bug report.

We have created an internal ticket to see if our team already has this logged, and if not they will attempt to reproduce the issue and create a new bug report. This item is now marked as feedback-logged. If there is an existing bug report or one is created, we will move this thread to bug-logged.

2 Likes

Same here. For me it’s the most noticeable thing that is broken vs SU1.

same here. Hope we would get a fix

Same here. I was waiting for a long time for the jetway to connect so boarding could start. Later i found out the plane was already finished boarding lol.

Same issue here on beta. INIbuilds OMDB premium jetways don’t connect.

1 Like

Same, I was just coming here to report

Same here. Jetways don`t connect to airplanes.

Maybe my observation of that issue helps finding the problem. In my case I was at EBBR from Aerosoft and figured that the uper part of the jetway functions as usual, so the part that wraps around the plane door and axle on the end of the jetway move freely but the wheels at least in EBBR seem to be the problem. They movew but stay in the same position like a car with wheelspin.

Same issue here with different planes and airports. Only the hood part of the jetway is moving and trying to attach to the plane, but the actual bridge part is not moving.


Example here is MKS LPPT with the Fenix A320, but also seen happening at SimWings EDDM with the newly updated AS CRJ.

1 Like

Yeah. I was at Boston Logan to do a test with a default Airbus and the jetway just extended like 10 ft and the hood came down. If doesn’t seem to roll and move like if should. Just looked like a turtle extending his neck a bit and then stopped. I recall this being a problem at launch and just thought ■■■■ they still haven’t fixed the stuck jetways.

Not fixed in 1.4.10.0 (April 2nd) New build

2 Likes

Such a bummer I was hopeful they’d fix it. Very annoying if you fly airliners a lot.

I would agree that it appears the wheels on the jetway are not able to move or are barely moving so the jetway does not shift into place.

Yep I am also finding the jetways never connect with SU2 beta.

GSX user if it makes any difference.