tbh, i prefer people on the internet over people in real life…at least on the internet you can block someone you don’t like
But just kind of building on your second point, you can post a bug report here to discuss it with others. that’s the goal. However if you want any sort of real acknowledgement from the developers, visit Zendesk and submit a report there. You may not get a direct response, but at the least you’ll get a form letter saying “we received your bug report and will investigate it as soon as possible.” Sometimes thats the most you can do. Assuming one has already researched the forums to see if a thread exists, but this is something common across pretty much every forum ever and manual human intervention is usually required to organize these threads
A complaint is just venting “i have an expensive computer and this game isn’t running good so boo on the developers.” A Bug report or Feedback report would include what you’re flying, where you’re flying, if you’re running any addons or external apps, your system specs and as much information as possible regarding what happened when you encountered a bug, crash, weird graphical glitch, incorrect whatever yada yada yada. If i were asobo, i’d be more likely to respond directly to a properly filled out report than just some guy complaining about the game running bad, even if a “thanks for the report, we’ve added it to the list!”