There may well be a healthy debate about what these forums are and what these forums should be.
There is clarity in what these forums are in both the forum welcome post and the Code of Conduct, which opens with a comment as to the aims of the forum.
In brief this is primarily a community forum for MSFS simmers (to discuss the sim and give feedback) and a place for fellow simmers to help post bugs and workarounds for the benefit of fellow simmers. This is not a venue for officially reporting bugs (even though MS may gather information from the posts on the forum) nor is it a place for meeting or discussing issues with the developers. However feedback through the official channel of Zendesk is always welcome.
What we make of this community is up to us together, constrained by the guidelines set out in the Code of Conduct.