Ok at this point I’ll peace out cause not sure if you are serious or just trolling me. Of curse they apologized for the mess when they sold broken game on PS and had to remove if from the store (it’s still not there). They just had to cause company lost ton of its value, and still losing. Nothing to do with good communications, just a big management failure over there. Literally worst example you could’ve came up with.
Regards.
No one has said anything of this nature, what are you talking about? I’m asking for answers to the above queries which have gone unanswered on the forums. If you’re not having issues, then that’s great - thanks for letting everyone know.
No, I’m not - it was a disaster, however their communication has been good in recent weeks (again, not trolling - thanks for the responses).
what is that?
I kind of understand the point of this post.
However, if anyone can point me to a large reputable developer who regularly provides live video updates including responding to many live questions directly from end users, in addition to allowing end users to vote for issues they consider top priority - I’ve never seen/heard of such customer orientated service in gaming/simulator development like this before.
If anything, I have a small list of major devs I would like to see adapt and incorporate this style of “customer-centric” conduct into their product support platforms.
Microsoft/Asobo are doing all they can with the resources they have at their disposal. This is groundbreaking/trailblazing software - there will be some minor and major hiccups.
Soon, some end users will be expecting “home visits” from MS/Asobo in order to resolve an issue with the sim. Despite all MS/Asobo efforts to please us/service us, it seems there is still plenty of overhead for complaints.
Deep breathing and placing things into proper context and perspective assists with appreciating what we do have currently and what this program will eventually become.
Forest for the trees…
Sure, JetBrains provides public bug trackers for all their (developer-focused) products: https://youtrack.jetbrains.com/issues
This eases the burden of any community manager trying to follow all those unstructured postings. Instead, you have public bugs you (as a user) can follow, comment and provide additional feedback to. You can follow status updates and prioritization changes. You can check for which upcoming release a fix is planned (if at all). Sensitive bugs (think security or product decisions) are either internal bugs or moved to dedicated, non-public bug trackers.
You get the picture. Zendesk is a black hole for customers and I kind of can imagine how it must look like for developers with dozens of duplicates filed again and again for the same issues.
Publisher life can be simple if you have decent product development processes. However, the game industry at large seems to be more proprietary / applies more secrecy than the rest of the software development industry. You can see this with almost all other AAA releases (take a look at Cyberpunk 2077 for example).
From what I get from the developer feedback sessions, their internal software development processes are messy too. They have large, long-standing branches with multiple people committing to them, poor CI / CD and little automated testing. This was a thing back in days of centralized versioning systems like Subversion (a decade almost).
Interesting.
I’ve never heard of Jetbrains. Are they gaming/simulator focused? I’m thinking along the lines of EA, Ubisoft, Rockstar and other large gaming/sim devs.
As for Cyberpunk (if I’m understanding correctly), do the devs there conduct regular live video streams updating the customer base and answering direct queries live etc?
Hard to coment re Zendesk - unless any of us here are employed with MS/Asobo, not sure how we can comment. I would think that duplicates are grouped and passed along appropriately.
It seems that MS/Asobo are adapting (and it may be argued at what pace) to the situation. Room for improvement? Absolutely.
It’s clear that what they’re putting out on the table for us to enjoy, is far beyond and above any software that came before it (at least in the flight sim category). And there seems to be almost boundless capabilities and vision for what it can become. Ergo, it’s scope is immense, and with that comes issues.
We don’t have to like the issues, but for now we have to accept them. And over time, things will smooth out and all these discussions will be academic.
You clearly imply with your OP that questions are being ignored and not responded to, and you further imply that maybe, just maybe, it is purposely being done. That’s the way I read it, and based on responses, I think others read it that way too. I apologize if my wording threw you for a loop, but you need to chill out and let the game progress as planned. The developers gave a plan of support and development to span 10 years. We would all love to see it crammed into a 8 month window, but it isn’t going to happen so try some relaxation and patience techniques in the meantime.
Yes, the sim performs quite well for myself and lots of others too. I’ve stated the reasons why I believe it works well for some and not so well for others. I’m not gonna spell it out all over again on here but you can find the answers yourself. I can tell you it all starts with researching before you even purchase and if you and others didn’t do that one simple thing first, you may have messed yourself up in the long run.