Black and Fuzzy Low-rez graphics when opening an app in the background during flight

User Support Hub Install, Performance & Graphics
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:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Yes

Brief description of the issue:

The whole screen goes mostly black mid-flight, with flickering colours and extremely fuzzy graphics. The only way to solve the problem is to restart the simulator. This happens when I open another app in the background (i.e., a music player) during flight, but it does NOT ALWAYS happen, so it only does this sometimes when I open an app in the background. This bug also makes text in the main menu illegible when it occurs. Any help or advice would be greatly appreciated!

Provide Screenshot(s)/video(s) of the issue encountered:

See below

Screenshot 2024-05-08 003439
Screenshot 2024-05-08 0034393440Ă—1393 49.8 KB

Screenshot 2024-05-08 003458
Screenshot 2024-05-08 0034581920Ă—777 21.4 KB

Screenshot 2024-05-08 003701
Screenshot 2024-05-08 0037011920Ă—777 123 KB

Detailed steps to reproduce the issue encountered:

I take off from any airport in any aircraft, engage autopilot, then I press the Windows key to open the Start Menu. I choose an app to open, such as Apple Music or Spotify, and as soon as the app loads this bug occurs. However, as I mentioned earlier, it does not always occur when I do these steps; however, it ONLY occurs when I do these steps.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

NVIDIA GeForce RTX 4070 Ti, Driver Version 552.22

PC specs and/or peripheral set up if relevant:

13th Gen Intel(R) Core™ i7-13700F 2.10 GHz
32.0 GB of RAM
Windows 11 Home Edition
2TB SSD

Build Version # when you first started experiencing this issue:

1.36.2.0

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

Do you have the same issue if you follow the OP’s steps to reproduce it?

No

Provide extra information to complete the original description of the issue:

Multiple open apps/programs running, including video player, spotify, Bing, chrome and firefox,
Explorer, pdf and a few docs.

If relevant, provide additional screenshots/video:

3

Hello @TonedBinkie1753, welcome to the Microsoft Flight Simulator Forum!

I’ve moved your topic to Install, Performance & Graphics because it’s the best place to get support from other members with this issue :slight_smile:

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Hi @TonedBinkie1753 ,
A few quick questions for you:

  • How long has this been happening?
  • Are you using DX12 or DX 11?
  • Have you changed anything on your PC or updated any drivers recently?

I wonder if it is related to the issues seen in this thread:

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Hi @SmotheryVase685, thanks for responding! As to your questions:

  1. It’s happened randomly and occasionally over the past year.
  2. DX12
  3. I haven’t changed anything major over that year, but I’ve updated my graphics card drivers whenever a new version became available. This seems to happen regardless of driver version (NVidia).

As for the thread, thanks for linking it! I’ll be sure to have a look. :slightly_smiling_face: