It is a heartbreaking issue indeed, considering the clouds are gorgeous and one of the game’s selling points, but the response by Taleboules2146 above now gives us hope that a fix is in the works, even if it might take a while.
At this point it seems that it all depends on their prioritisation of the issue, which is directly related to the amount of people that report it. So if you’d like to help, please make sure to file a Zendesk report, and to upvote the thread I’m linking below.