Nope, that’s exactly what i meant there
Not trying to be, appologies if considered as such.
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Consumer Rights are an absolute minimum that a company has to provide.
While they may have no legal obligation to go further than doesn’t mean a customer cannot want more when a company messes up.
You might not care, but I do and from comments on here so aparently do other people.
The question is about openess, but it’s no use talking about this question, when it is unclear what the issues are. I used the Store this weekend to buy 3 aircraft, I did get the confirmation emails and nothing went wrong. So it’s not about every purchase, these issues are about specific purchases and updates for them. It would be informative when some more clarity would be provided by the complainers, so MS/Asobo would know what topics we request openess about.
Also you can’t expect too much.. as a customer.. I’m really a fan of openess myself.. always.. but I’m also glad some of these MSFS- customers knowing everything better on the management level are not spoiling the next Q&A in person ! As a developer, I would get quite depressed about unclear questions like this one, with loads of complaints, while no one is apparently able to say what it’s about.. and none of the issues are caused by MS/Asobo developers. When some addin is not admitted to the Market place for some reason.. or an addin update is not admitted.. I don’t think the addin developer would be very happy with the “openess” demanded here. Technical issues with addins in detail are something MS/Asobo and the developer should solve. We can only wait for that. Alas.
Thanks for clarifying.
Well, then it’s even more obvious we do not get any insight into the store as it’s a B2B issue.
This 
(also). Allthough this will not be for all dev’s. But openess about one, also means openes about the others. This could hurt any 3rd party. Also something you would not want.
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I don’t think we’re in a siutation where every post-SU5 plane update except the CRJ has been rejected by the MSFS Marketplace team, especially since the devs don’t appear to have been told their patches have been rejected.
Sure. We are simply trying to help and prepare you - and others - for the harsh reality, which is that “you may wish whatever you want but you’re very unlikely to get it the way you want” - to avoid a totally shattered “I want…”-attitude 
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Where did you get that information.. and why do you assume that the third party developers don’t simply test if their update via market place works or not ? Two clicks will do..
OK I clearly misinterpretted your line
When some addin is not admitted to the Market place for some reason… or an addin update is not admitted… I don’t think the addin developer would be very happy with the “openess” demanded here.
My appologies.
I’m fully aware that MS will likely not do or say anything.
Im under no illusions this thread is ultimately nothing more than a “Letter to the Editor” but the alternative is not saying anything and leaving MS free to claim that no-one cares and that their behaviour was exemplary.
That would also be quite bad for business, both 3rd party and consumers. Don’t think they would go that route.
[offtopic]Always fun to wave passing planes at 30300 feet[/offtopic]
The current situation is pretty bad for business - just imagine you’re a new XB simmer who buys a plane from the Marketplace on day and your first experience of 3rd party planes is something with a bunch of broken features and it’s still that way after 4 weeks.
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True, you’re absolutely right in that regards, this is pretty bad (i can only hope there is financial compensation, unless a different ‘downtime’ agreement is made, if it’s only MS’s fault). Ok, the store has issues. But when it didn’t (or we did not know, hence there could have been for while) we can not say for sure what’s happening there.
And i also get it this is where the question for openes comes from. But yeah, who needs to open up?
Many devs are being open about having sent patches in that have not been released and have not resulted in any feedback or so I can’t see who else is in a position to talk about what the problems are than MS who are running the Marketplace
Interesting posts on Orbx forums about updates getting stuck in the Marketplace submission process.
It does make you wonder if the submission process is overly monolithic and bureaucratic, when it could be streamlined. I spend my day job submitting complex applications to third parties - they vary dramatically depending on the company’s knack and risk-aversion (which when it goes over the top generates more risks in of itself).
The likelihood of any explanation beyond a carefully crafted statement by the legal and PR teams that downplays the impact of the issue is unlikely.
I’d honestly be surprised to hear anything beyond the “technical issues” statement already released beyond “we resolved our issues” and stuff starts getting published at the regular snail’s pace.
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A really usefull alternative would be, to open a topic in Third Party Aircraft or Third Party Scenery complaining about the postponed update for one specific addin. When these issues are about Orbx London or CRJ, members involved with these 3th party developers can probably answer questions right there. They won’t provide openess in the main “General Discussion” section, because it would just keep the issues on top, drawing attention to a negative title about issues they should solve, or MS/Asobo should solve for them.. when holyday season is over.
imho this thread is nothing more than the usual fact-free general complaints topic. Like there are too many already. The only effect of this topic is making people who visit this forum (MSFS customers) reluctant to buy anything from the Market Place. Oh.. they say there are problems.. Oh.. something wrong with Market Place apparently. That is bad for all third party developers bad for MS/Asobo and bad for MSFS and this forum.
(sorry I have to say this, please don’t take it personal)
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Still not conclusive, has the correct package been sent? If so, we probably need to wait untill the the store is able to correctly get updated.
I can’t say for sure if “Hello, yes” is definite imho on the question “could it”.
I would really ask, “is it” instead of “could it” (sorry, maybe nitpicking,but that’s part of my daily job. Can’t help it, as i need clear answers. If ‘it could’ you got also be the culprit. So, come back with a yes or no which explains that a ‘could’ is an ‘is’).
Totaly agree there.
There is probably a submission queue right now. Third party developers are waiting, their customers are waiting. All this stuff has to be evaluated, before MS takes responsability for selling it. The XBox release has required a lot of updates. I already paid. So I get it without heavy reviews. In my Content Manager, I’ve downloaded more gigabytes lately than several SU updates combined. Version number seems to go up all the time, for everything. Work in progress. You can view that from the outside as slow, and frame it as monolithic and bureaucratic, but chance is the real issues with certain addins won’t get solved.. until the queue is done. My guess is MS/Asobo hires a lot of people on hour-by-hour basis, to review these things. When these people are on holidays, you get a waiting queue.
I want the Marketplace to succeed. But (1) unfortunately buyers should be forewarned that it can take longer for updates to appear on the Marketplace than directly from the third parties instead and (2) pressure should be put on MS to improve.
Third parties are clear that users will often find more up to date versions of their addons from them directly because the Marketplace update process takes longer. See this from Orbx:
Q. Why are new products and product updates available through Orbx Central and not yet through the Marketplace?
A. Orbx has direct access to Orbx Direct and Orbx Central. New products and product updates can be added as and when ready.
New products and updates to Orbx products have to go through a Microsoft procedure before being added to the Marketplace.
Note: Orbx product updates at the Marketplace will be in the form of a full download of the product.
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Don’t get me wrong, that is my guess too. My point in all these posts I’ve made here is that I bet that it’s possible for MS to improve the lead times on the submission processes. e.g. Does it need x, y, and z manual checks, and what could be automated instead. Of course, we are all guessing here, but I would rather put pressure on MS to iterate this process than not, for the benefit of all users (especially Xbox ones that don’t have another option).
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