The official ‘development updates’ are what we’ll get.
The official ‘development updates’ are what we’ll get.
It’s a piece of software. MS/Asobo will determine what they do and how.
The community forums and voting are a nice touch and more than most developers do.
Beyond that, the full extent of your power and influence is to choose to spend money on it or not. 
Your requests are laudable, but I think they have zero real world chance of becoming a thing. 
It expects products (including digital products) to be of merchandable quality and work as described - it would certainly be interesting from a legal point of view to see how Small Claims Courts felt about products sold on the Marketplace after SU5 that weren’t fixed even though MS had access to the updates.
But as I said that’s a very different thing
Correct, effort in solving the issue is often already claim enough small/big courts will wave away claimes. ‘Best effort’ is the key word here.
Also, don’t forget, software is also almost never owned. It’s licensed in usage.
There are also differences in critical mission based software and non critical mission software. MFS is not in a requirement or state in being mission critical. With the store not working as intended is for us as consumer not mission critical. It is for third party developers. This is to be enforced or not within contract negotiations. Depending in these contents, only mission critical stakeholders will getting information and how certain things will be handled for the future. Not us.
I don’t expect they’ll make much difference either but MS and Asobo appear to want to brush this under the rug and pretend there’s nothing wrong so I feel have to push back on that
Indeed it is. But this particular topic risks derailing the conversation so I apologise and suggest moving it elsewhere.
Yes, that’s what I already told you: it is not a support contract (I do happen to work as a professional software engineer - totally unrelated to flight simulators, to be clear - and I do know what a support contract is, and what it costs (*)). 
(*) Hint: the price of a support contract with our software has a couple of additional zeroes behind the price of what you paid for Flight Simulator 2020. Such a support contract entitles our clients to get first-hand feedback within 24 hours, guaranteed response times and fixes (if we fail to deliver: we pay a penalty in the worst case) and even stand-by support. That’s what a support contract is
As mentioned a discussion for another place as it will just detract from the actual topic here.
No it can’t because it is inherently in why they are not open, on how they are going to be open. It is in fact the major thing.
I’m not sure I really follow. Why would not having support contracts prevent MS/Asobo from being honest about the problem they have with the marketplace and what they intend to do to resolve it ?
The difference between a paid support contract and general consumer rights? Certainly.
But my on-topic point was rather: “Unless you have such a paid support contract you are entitled to absolutely no explanation whatsover from either Microsoft or Asobo”. So everything that follows a “I want…” introduction becomes automatically nullified and void
My appologies, i edited my post instead of as a proper reply.
This as posted in my edit above.
As I say I have no expectation that MS will do any of this - it’s about stating my displeasure with MS and stating how I want them to improve.
I don’t think they care enough about their actions to do that but I can but hope.
Oh definitely, absolutely right. We should definitely say what we think.
Where would the above benefit their business?
Well, something tells me that they really care about getting this fixed asap. As mentioned several times there are financial interests “on both ends” (MS/Asobo and 3rd party developers) involved - especially since the advent of the XBox version (where the Marketplace is the only way to purchase 3rd party addons).
It’s just like that they apparently do not feel like telling the entire world about what exaclty went (or still goes) wrong. But in fact they actually already admitted that they have “technical issues” (check the news, a couple of days ago…). And until they have the problem fixed (or at least any idea about when the fix might work) we probably won’t hear from them either.
but I can but hope.
We agree on that
By convincing Devs and Customers that MS take problems with the Marketplace seriously and that it’s worth investing in developing products for the Marketplace and buying from there.
Are these the same techincal issues that caused the delays immediately after SU5 was released (or were those actually because all the Marketplace staff were on holiday for 2 weeks as has been alleged) ?
Are there still ongoing problem such that anything being put on the Marketplace this week is potentially in doubt ?
Holiday month in Europe… nothing will happen until mid september 
get used to it, it will be the same next year 
You’ll be the first one to know… on https://forums.flightsimulator.com/c/community/news-and-announcements/
Well, Asobo has stated that third party developers are of high importance to them. Both as i understand this in success of MFS as a product and for income to continue development.
If they would not care, there is a problem with the business model. Third party looks like a big part of this. So stopping buying from the store would in fact harm business.
We do not know how they handle this now with the third parties, which is communicative more important for them than it is for us. I’m afraid we will not get more information then ‘Technical difficulties’. What these are, like said earlier could expose internal procedures and system configurations. This is not a wise thing to do based on how the current IT world works.
Exposing this could harm them, there are enough parties who could benefit from this, and not in a nice way. It’s not that pleasant in the IT world in relation to security and internal procedures.
Right now there are definitely 3rd party devs who feel utterly ignored by MS over this issue - and I’d be very surprised if there weren’t who feel the same but haven’t stated so publically.
That’s definitely a problem for MS’s business model and so maintaining confidence would seem to be a no-brainer and it’s clear the bland statements we’re had so far aren’t working very well.