Cannot connect to Xbox App & Flight simulator

Bug Reporting Hub User Interface & Activities
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1

Hello, until now I have never had a bug on Flight Simulator

It’s been two months since I launched the game, today I decide to play it, I do as usual, I launch Xbox App and I launch the game via this application, Of course I installed my 15go update successfully, I land on the game menu, I decide to install the Benelux

halfway through the download it stopped and I got a “Microsoft service unavailable you are logged out” message :axe:
And of course I don’t have access to the store (grayed out), in the top right corner I see that I am online and the server is in “automatic…” and I can’t change the server
I restart the game 3 times and still the same problem, so I decide to close the game and disconnect from Xbox App to reconnect

And then the big drama, since this manipulation as soon as I launch the game a window of Xbox App appears for me to connect, I click on “Let’s play”, the connection window disappears and the game shows me the trailer of the game with “click on something to launch the game”

And here I am stuck, I tested all the manipulations I saw on the forum although I saw 0 topic talking about the problem I have

What I did:

-Reconnect Xbox App + Xbox companion
-Disconnect XBox App + Xbox companion and launch the game
-Repair of the FS launcher
-Reset the FS launcher
-Uninstall/reinstall XBox App + Xbox companion

Nothing works

2

maybe this ?

How to use Xbox Networking in Windows 10, to check your connection to Xbox Live | Digital Citizen

3

Thanks, I had a “terado” error that he solved, but it doesn’t change the game, I still have the bug

4

After hours of research, I solved the problem of toredo, I have no error, but the bug still persists

EDIT: In the end toredo is not solved, I tested everything that was said on the net, I had to do 15 tutorials and nothing works.

6

I don’t use any firewall except the Windows one which is activated

Every other time the connectivity server is blocked
I can’t disconnect from FS as I can’t access it, I’m stuck at this point
![unknown|690x365]

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8

I have already done this trick, and nothing had changed, but I will try again later in case, I tell you this again thks

9

No it still doesn’t work

It’s not normal that I have the XBox app login window that appears to connect my account in the game while next to it Xbox App is open and I’m logged in…

10

I had the same problem, nothing worked and I went crasy. The only think that helped was that I followed the basic steps on a microsoft website about basic steps to get a game running again. I found the link by looking at the zendesk website and I followed the links about resetting the gameservices and games and the store app. Try to start here: Xbox App /Game Pass - Troubleshoot game installations on a Windows 10 device – Microsoft Flight Simulator Support (zendesk.com)

11

or this: Access to the content servers is currently unavailable error message (Microsoft Store version) – Microsoft Flight Simulator Support (zendesk.com)

12

I’ve tried it and it doesn’t work, but I feel like I have an isolated bug XD

13

Have you been able to change the server that you are connected to when you are in the connection window? If so change the server and try to re-connect. Have you restarted your PC after uninstall the game services and the store app? If not do that. Restart on all points mentioned in the articles.

14

Yes, I have already done everything, following the instructions to the letter

As said above, I can’t access the game menu, I’m blocked at the Xbox Live connection (see screen above) :frowning_face:

15

If you like we could do a remote session and I can check if I can find the error compared to my situation I ran through…let me now if and when. Where are you from and what is the timezone u r in? Regards Guido

16

Finally I discovered the source of the problem, the Benelux update made my game uninstalled completely, so a nice reinstallation is in progress

17

Well, finally problem not solved, I have exactly the same problem nothing has changed I do not even have the window to install the game is crazy that

18

Ok, I still offer a remote session with you so let me know just in case…

19

try the link which GuiHuy shared for you:

tell us what you tried…

You told that you tried the points, but this cant be otherwise you had not run into

PS: open duplicate topic will not help, more in opposite of that

20

Forgive me for the duplication, I tried the solutions he sent although it is not the same type of error that I have

I really went step by step and nothing changed

As I said, nobody has identified the bug I have on the net, I searched everywhere, so I sent a ticket to fs zendesk

Thanks for your help GuiHuy, I’m not a fan of TeamViewer for some reasons, but if I really don’t have any solution I’ll come back to you for this proposal, thanks again

21

I’am not so sure about your issue, in special because I own Steam. One point the FAQ mention is a full re-install ( a realy clean start ).

Some rare users run into an issue because of an invalid configuration and it was helpfull that they removed the config files. But normaly these users run into a CTD and not stop after the Login button.
For some users the “start video” was an issue and they started the app with the “–fastlaunch” param - but same, normaly another “error image”.

I assume you not have special chars in your username ?

You wrote “no Firewall”, but somekind of Anti-Vir tools ?

And to be sure that I understood it correctly:

  • after you click on “Lets Play” , it happens absolut nothing ?

Have you checked the windows event log for strange entries at the time while you try to login ?

allways… do that allways… this here is the discussion forum.

PS.: use the @ char so that users get notified :slight_smile: ( e.g. @GuiHuy )

22

ello, I have already tried to install the complete game again, I can install the game launcher (1.6gb) but once the game is launched I have the same bug

My Gamertag does not contain any special characters

I don’t have any anti-virus, there is just the basic Windows one and it is well configured for the game

After clicking on “Let’s play” the small XBox Live connection window disappears and I go back to the game video with “click anywhere to start”,