Clearing the rolling cache does not release space on the Xbox SSD

Bug Reporting Hub Install, Performance & Graphics
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ISSUE DESCRIPTION

Description of the issue:
This has been a long-standing issue in 2020 and now has found its way into 2024 as well.

2020: When you clear rolling cache, let’s say it was set to 32 GB, the game does not release that space and instead continues to occupy 32 GB of nothing on the Xbox’s internal SSD.

2024: If you reset the cache via the in-game menu, the game will not release the cleared space. Example, you clear the cache and now set it to 8 GB instead of 32 GB, the game will not release the free space, no matter what you do.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

Every time, this is a permanent issue and appears to be something wrong with the game’s file management system.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Clear the cache
  2. Go to manage games and apps
  3. The game is still showing the same amount of occupied space as if the cache was never cleared

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
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Hello, I play on xbox series x. I used to have a rolling cache at 8gb, then moved to 10gb and eventually 32gb. I tried to remove it a couple of times but it seems like my saved datas on my xbox ssd still have the rolling cache, as I have 82gb of game datas (I downloaded the world uptades, but no add-ons so it seems a big amount of data, almost as much as the game itself !).

Then I removed my game datas (back to 16gb), I set up a 8gb rolling cache, but when I remove it, the game datas stay the same again. My fear is that everytime I remove the cache, the game datas keep increasing…

Would someone have an explanation to that ?

Thank you.

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I see the same thing. It adds it never deletes even if you try. The sorage just keeps adding on the SSD and can be seen when looking at the game info on xsx

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Thank you for your answer, so it must be a bug. Maybe I should send a ticket… For now I just set up no cache.

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Hopefully, I am submitting this under the correct forum and sub-forum. Sorry, I deleted the standard format of questions as I simply want to report the space releasing issue with MSFS '20:

When I delete the rolling cache file, the game will not give me back the space saved. So, I deleted the 64 GB file, e.g., and it is still occupying that space on my Xbox.

I remember this being an issue last year as well and discussed regularly with people having similar complaints.

I’ve tried everything including multiple restarts and hard resetting the console. I don’t think this is an Xbox or console issue, but the game itself failing to release the space once the rolling cache file is deleted.

Somebody please escalate this so I can get me that sweet disk space back!

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Could be linked to that issue ?: Space not being freed up when deleting packages - Xbox

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I’ve never checked my space after deleting add-ons as those are not that large anyway, but to delete a 64 GB rolling cache file and the game still not giving me back that space is a major issue. I think it was resolved sometime last year but most likely not fully, as my game did release the space last year; but now it simply refuses to free up that space.

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I created the bug report hardly a day ago, I don’t understand why there are links to repllies from other threads.

Anyway, this is an ongoing issue in FS 20 and it seems that it has migrated to 24 as well. The only way to release this space is to completely delete the reserved space portion from the “manage games and apps” menu.

that’s hardly a solution as not everyone has the time to sit down and redownload stuff. Please sort this out Asobo, permanently, thank you

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The moderator is asking if the issue you describe in this report is the same as the one in the link above.

1 Like
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Same issue on PC. You change for example directory of the rolling cache and suddenly you storage is half (old folder didnt get deleted)

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No sir, it’s got nothing to do with packages. It just doesn’t want to release disk space after deleting the rolling cache file. Same issue across both MSFS 20 and 24.

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Rolling cache is different than packages but maybe root cause is the same: deleting packages or the rolling cache seems to not release space. That is why I referenced the other link, so the devs can check both reports to determine if they are linked or not.

1 Like
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Thank you for the bug report.

We have created an internal ticket to see if our team already has this logged, and if not they will attempt to reproduce the issue and create a new bug report. This item is now marked as feedback-logged. If there is an existing bug report or one is created, we will move this thread to bug-logged.

1 Like
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Thank you so much, duly appreciated!

Looking forward to putting this issue down in FS history books for good. :smiley: