ISSUE DESCRIPTION
Description of the issue:
If the sim CTD’s during loading, subsequent restarts of the sim will fail until the user reboots the PC (NOTE: logging out of the user’s account and back in in lieu of a full reboot of the PC may suffice though I have not confirmed this). Following that reboot, restarting the sim results in any custom Community folder location being reset to the sim’s default location. This requires resetting the custom folder location in the Settings page of the Library tab, then restarting the sim for the custom location to take effect again.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
NO
This issue specifically involves Community folder location and accessibility of items stored there or linked to that location.
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time (e.g., ever time following a CTD during loading - which has occurred approximately 4 times since I’ve been keeping track).
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
- Load the sim
- Wait for CTD DURING THE LOADING PROCESS
- Attempt to restart the sim (which will fail with an error code on the splash screen)
- Reboot PC
- Reload the sim
- Navigate to the Marketplace tab
- Click the Library tab
- Click the Settings (gear) icon adjacent to the Seach box
- Community folder location will have been reset to the sim’s default
- Set a new custom Community folder location
- Exit the sim to Desktop
- Restart the sim
- Custom Community folder will now persist (until the next CTD during loading)
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
NA
[PC Only] Are you using Developer Mode or have you made any changes to it?
NO
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX12
[PC Only] What GPU (Graphics Card) do you use?
RTX 4070 Ti Super 16GB VRAM
[PC Only] What other relevant PC specs can you share?
i7-11700KF, 32 GB DDR4-3600
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
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