Crash after reinstall

User Support Hub Crashes (CTDs)
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1

Hi,

I have just reinstalled (clean) MSFS 2020, and now it crashes each time I start it.
I have attached errordumps from event viewer.

Crash occurs every time on start after check for updates and initial logo screens. It occurs each time during the second screen following these.

I’m on Windows 11 24H2 last build, i9-9900K, RTX4070TiSuper and latest NVIDIA driver 572.60, 64G RAM.

MSFS 2020 was running perfectly before uninstall and the subsequent reinstall.
Had some problems with the Inibuilds A350, so I tried the reinstall.

Error Event.txt (1.6 KB)
Report.txt (47.3 KB)

2

Hi @Swolski1996 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

3

If you are using DX11 and the Nvidia app it will crash. Suggest deleting the Nvidia APP and give it a go.

4

FYI, with Nvidia driver 572.16/572.42/47/60, Nvidia app and DX12 selected in MSFS 2020 a CTD won’t occur.

However, with DX11 selected in MSFS 2020, using the same latest Nvidia driver and Nvidia app, a CTD will occur.

Until Nvidia fixes the application and Asobo MSFS 2020/2024, please check what happens if you select DX12 instead of DX11 by manually editing cfg file.

To do this, you need to edit usercfg.opt file and modify the line
PreferD3D12 0

image
image370×592 14 KB

Change the number 0 to 1

image
image366×593 14.1 KB

and save the changes.

OR

If you need Nvidia app, make sure to select DX12 instead of DX11 in Nvidia app and the profile for MSFS 2020.

OR

If Nvidia app installed go to:
c:\ProgramData\NVIDIA
delete folder named NGX

5 Likes
5

Hi,

Thanks for your suggestions - changing the PreferD3D12 parameter in the UserCfg.opt file to 1 did the trick.

Now MSFS 2020 is up running again :slight_smile:

Thanks again for your help.

rgds
Søren

1 Like
6

You’re very welcome - mark as solution.

7

Just want to say thank you. You’re a legend. Saved me lots of time today.

1 Like
8

Happy to help :slight_smile:
Fly safe capt.

9

Thank you TenPatrol, I tried 20 or more solutions over the past two days with no success. Your solution worked. Much appreciated.

1 Like
10

You’re welcome mate.
Fly safe.

11

Thank you for sharing this with us TenPatrol I was having the same problem and was at my whit’s end until your post showed up in my search for a solution!

1 Like
13

Hi, for the past week the game has constantly crashed for me, I’ve tried everything from reinstalling it to reinstalling the nvidia drivers. I get this crash report on the event viewer, what do I do?

Faulting application name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
Faulting module name: 190_E658703.dll_unloaded, version: 2.7.10.0, time stamp: 0x67940d50
Exception code: 0xc0000005
Fault offset: 0x000000000002ccc0
Faulting process id: 0x65D8
Faulting application start time: 0x1DBA0AFE8AC07FC
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.38.2.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: 190_E658703.dll
Report Id: ea1722c9-c3fd-4834-9bad-cb6d3fe03d79
Faulting package full name: Microsoft.FlightSimulator_1.38.2.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

14

Thanks for sharing about DX11 vs DX12 and the latest NVidia driver. I had the same issue (crash to desktop repeatedly), and setting DX12 from the UserCfg.opt file resolved it for me.

Glad this forum exists, because there are no official notices I know of that reported this issue.

15

You’re welcome mate.
Fly safe.

16

  1. Faulting application name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
    Faulting module name: CoherentGTCore.dll, version: 0.0.0.0, time stamp: 0x6504572b
    Exception code: 0xc0000409
    Fault offset: 0x000000000142a9e1
    Faulting process id: 0x0x52B4
    Faulting application start time: 0x0x1DBBBA635ED8005
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\CoherentGTCore.dll
    Report Id: e07dfa17-95a0-4bc2-967f-7a32b8343d6b
    Faulting package full name:
    Faulting package-relative application ID:

  2. Faulting application name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
    Faulting module name: WTF.dll, version: 0.0.0.0, time stamp: 0x650455fe
    Exception code: 0xc0000005
    Fault offset: 0x000000000000212d
    Faulting process id: 0x0x3B70
    Faulting application start time: 0x0x1DBBB97910B185D
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\WTF.dll
    Report Id: 269a7087-854c-48ff-b107-01e39f272607
    Faulting package full name:
    Faulting package-relative application ID:

  3. Faulting application name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
    Faulting module name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000004f70580
    Faulting process id: 0x0x6624
    Faulting application start time: 0x0x1DBBB93B2F3A259
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
    Report Id: 526b10e9-8a51-44d5-a2f0-b4975b0108ee
    Faulting package full name:
    Faulting package-relative application ID:

17

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue: Unable to change graphics settings to something OTHER than the nVidia Optimize profile, if I do, MSFS 2020 CTDs:

Faulting application name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
Faulting module name: FlightSimulator.exe, version: 1.38.2.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000001eaaf77
Faulting process id: 0x49AC
Faulting application start time: 0x1DBC85128A6D361
Faulting application path: D:\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
Faulting module path: D:\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
Report Id: 2e42314b-5a0a-44d5-b20e-691daf4d56fc
Faulting package full name:
Faulting package-relative application ID:

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? No community add-ons installed at all.

FREQUENCY OF ISSUE

100% repeatable.

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

  1. nVidia driver 576.40 (5090 GPU) installed
  2. Do NOT optimize MSFS 2020 via nVidia App | Graphics
  3. Start MSFS 2020
  4. Turn off DLSS and revert to TAA and turn off other nVidia settings
  5. Set to DX11
  6. MSFS 2020 prompts for restart, exit, and restart
  7. During loading (about 50% of the way) CTD

To work around the issue, go to nVidia APP and select MSFS 2020 and click on Optimize button. Now start MSFS and it will proceed with CTD but the graphics settings will be set to nVidia optimize values (DLSS enabled). There is NO way to unselect DLSS without have MSFS CTD on restart.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

No add-ons

What peripherals are you using, if relevant:
Logitech Extreme Pro 3D

[PC Only] Are you using Developer Mode or have you made any changes to it?
No.

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
Tried to use DX11.

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
nVidia 5090 using 576.40

[PC Only] What other relevant PC specs can you share?
AMD 9950X3D CPU
96GB RAM
nVidia 5090
Samsung 9100 M.2 2TB

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

18

WOW, I also did a re-install this morning to resolve multiple CTD’s a day on MSFS2024 and it NOW also crashes 100% on start up. Before the re-instalI I’d get 5-45 minutes without a CTD. I gave up with MSFS2024 and I am flying MS2020 on same computer with no issues. MS2024 is really buggy/sucky.