Crash to desktop without error, only works in offline mode!

Bug Reporting Hub Crashes (CTDs)
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1

pc #CTDs #Crash to desktop without error

Microsoft Store version

Hello, I have problems with the game when going to the loading window after checking for updates the game closes and goes to the desktop, I have reinstalled the OS twice and the game 7 and the same thing continues. I already played it a year ago when it came out and I was doing very well.

Video
https://twitter.com/wertsbe/status/1434496845988909057?s=20

Intel(R) Core™ i7-7700HQ CPU @ 2.80GHz 2.80 GHz
RAM 16.0 GB (15.9 GB usable)
Windows 10 Home
version 21H1
OS build 19043.1202

I have contacted the technical service but the possible solutions that they have sent me, none have worked

2

i have the same problem, and if you disconnect your ethernet during the update checking you can start the game offline and everything is OK , but if you reconnect the ethernet cable you’ll ■■■■■■ up again.

1 month and nothing from MFS dev :confused:

1 Like
3

may be you can give us also the error message from windows event viewer and with a bit luck we can see more details.

4

Faulting application name: FlightSimulator.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x26cc
Faulting application start time: 0x01d7a67f8aa5b6a4
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.8.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: e76c0202-9ffc-44f4-9750-cbc52c6b40c4
Faulting package full name: Microsoft.FlightSimulator_1.19.8.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

5

0xc0000409 & ucrtbase.dll

and with this you can easiest use the forums search function and find all possible reasons , solutions , workaround we know :wink:

As example:

2 Likes
Constant CTD, ucrtbase.dll, 0xc0000409
6

The same thing happens to me, it works perfectly ofliine but when I connect it to the internet it closes itself

7

and you have tried in meanwhile the hints in linked post ?

In special:

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8

If I have already done it, I had the language pack in the US, I have uninstalled it and installed it again. I have reinstalled the audio drivers, I have closed the session in xbox and microsft store and I have restarted the pc but it does not work for me

9

have you removed all tools like Asus Sonic *** ( note: there is similar stuff for older msi boards ) and checked that in case there exist a service ( windows services ) called “Nahimic” is disabled ?

If so, the I have only in mind the windows virtual memory. Is a guess and is normaly not related to 409, but can have strange effects and your system have ‘only’ 16GIG RAM. Have you checked the current pagefile size ?

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10

your solution are useless dude, cause i have the same error, and the game start if i am offline only. So we can see it’s a software or hardware problem but a problem from microsoft server

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11

it’s just better to give @Wertsbe1 hints which are may be useless ( but helped former a lot of users ) , than he never try it and may be one of these useless solutions was the solution :rofl:

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12

@Wertsbe1
Hi man do you have any addons installed?

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13

Yes but this solutions was find just a for a little part of users so… ^^

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14

this sounds like a wrong impression you have :wink:

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15

No, I don’t have addons installed

16

The weird thing is that before it worked perfectly for me, now when I have reinstalled it and this happens. And now it only works offline

17

Yeah weird I ain’t never had or seen this problem before :thinking: I can’t tell you right now I’m sorry… :grimacing: :pensive:

18

I have looked for that service and I do not have it, I have also increased the paggefile size, but the game works well for me offline, and if I connect the internet it closes

2 Likes
19

Thanks for the help

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20

yes,.. pagefile was more or like a “may be”.

Currently running out of ideas. The usually reasons you checked already. We know that account issues also cause that crash, therefore these re-login(-restart) procedure with the xbox-app. But there are also users where the anti-virus solution blocked somewhat. Last two ideas I have for the moment is to check that you have MSFS added to exclusion list of anti-vir tools and/or disabled all anti-virus/firewall/.. tools for a test-case.

The second one is a bit rare, but there was cases where users changed pieces of hardware and run then into an issue because of the settings which are stored into the cloud. But I’am not sure about the error number in that case and that you can play offline points also more to the account issue.

I’am not sure whether support can check your accounting… or may be other users bring new ideas into the discussion.

2 Likes