Crash to HQ or CTD after entering a passenger transport mission from parking stand

Bug Reporting Hub Crashes (CTDs)
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msfs-2024 ms-store

ISSUE DESCRIPTION

Description of the issue:
After accepting a Passenger Transport mission that doesn’t start from a gate, the game will often say, "You left the parking stand with preboarding passengers, " even though I haven’t done anything yet. All I did was enter the plane. When this happens, sometimes the game will send me back to HQ, sometimes it will crash to the desktop. Either way, when I come back to the game and to the career page, the landing gear is broken on the 737 max and had to be repaired to continue. This can happen many times with the same mission.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes

FREQUENCY OF ISSUE

Most of the time I take on this type of mission. Now I am forced to relocate to another airport with gate start.

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time I take on this type of mission.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Accept a passenger transport mission from parking stand (when it doesn’t show gate closing)
  2. Entering the plane

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

I have the most up-to-date NVIDIA graphics card driver for 4080.
[PC Only] What other relevant PC specs can you share?
Intel i9 with 64GB ram

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

3 Likes
2

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, I do.

Provide extra information to complete the original description of the issue:

  • When flying a passenger mission, the simulator automatically skips to the taxi step, preventing the boarding of passengers. This results in the mission being aborted (see screenshot). Additionally, all systems of the plane are automatically started up. I have checked my controller bindings and confirmed that I do not have ALT-N (skip) mapped. I do not encounter this issue with non-passenger missions. I had noticed this behavior before, but it only became problematic today.
  • This issue might be specific to the ES-30. In free flight mode, I have to manually remove the pitot covers and wheel chocks. However, this is not required in career mode. As a result, my landing gear was completely destroyed, requiring repairs costing 350k.

If relevant, provide additional screenshots/video:
•

Screenshot 2024-12-10 121911
Screenshot 2024-12-10 1219111377×1095 48 KB

3 Likes
3

Do you have the same issue if you follow the OP’s steps to reproduce it?
• I continuously get the error when attempting to fly the Saab 340 passenger transport missions. As soon as I enter the aircraft, within a couple of seconds, the game freezes and the error message appears that I’ve left the stand without competing ground handling procedures. Appears to happen only with the Saab 340 but it’s every time.

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•

If relevant, provide additional screenshots/video:
•

4 Likes
4

Why has this not been addressed in the latest patch?? I have the exact same issue and gives me “you left the parking stand with preboarding passengers” and it’s not specific to the ES-30, it has happened to me on the 737 Max as well

3 Likes
5

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Same issue for me as well. Seems to happen a lot at non gated departures and once skipping to shutdown to the parking stands and once skipping to takeoff from the parking stands after pushback.

Provide extra information to complete the original description of the issue:
• 737 Max. Always ends with a failed mission and broken landing gear without doing anything just after entering the airplane.

If relevant, provide additional screenshots/video:
•
Mission Failed.

You left the parking stand before completing the ground handling process.

IMG_5587
IMG_55871380×776 64.8 KB

2 Likes
6

I specifically looked for a gate departure and it still crashed for me when I tried to skip to taxi

2 Likes
9

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Also happens in MAX on 3rd party non-Marketplace airports. Thanks to this ■■■■ I lost Special VIP transport. Thanks Misobo… Basically you cannot have an Addon scenery and try to depart from it in Career.

EDIT: Keeps happening to me even with no 3rd party scenery, just pure MAX behavior in Japan (maybe the Japan WU is the culprit)

If relevant, provide additional screenshots/video:
•

image
image1920×1080 41.1 KB

1 Like
10

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• I’m unable to fly my Saab 340 in pax config in career mode. Exactly the same issue as above.

If relevant, provide additional screenshots/video:
•

Fail5
Fail53840×2160 144 KB

2 Likes
11

ISSUE DESCRIPTION

Description of the issue: Immediately upon entering the aircraft pressing CTRL+E to start engines when taking on a passenger mission in the Saab 340, the mission quits to an error message that reads, “You have left the parking stand prior to ground handling procedures”.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes, issue persists.

FREQUENCY OF ISSUE

This occurs every time the Saab 340 is chosen for a passenger mission in career mode. (Have not unlocked the Saab 340 cargo missions yet)

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Choose a career mission with the Saab 340
  2. Enter the aircraft
  3. CTRL+E to start engines

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC Only] What GPU (Graphics Card) do you use? RTX 4080 Super

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2 Likes
12

Same issue, I cannot do a freelance passenger run in the Saab 340 at all. Starting at the gate (or ramp, I have tried international airports and tiny regional airports and its always the same) it will let me into the plane and then the screen goes black and says I crashed. If I do Alt-N and go straight to taxi it goes straight to crash. If I hit pushback right away it crashes as well. I have wasted over $1m trying to get the bloody saab to do a career freelance flight, every time I try it is $100k to fix the gear.

The scenery is loaded completely and its fine, there are no elevation adjustments coming that cause the crash. Everything is literally fine and then the screen goes black. At least for now, do NOT buy the Saab for airline use.

3 Likes
13

Just had this error for the first time.

Clicked to start a Heli Winch Cargo mission, scenery loaded in and the very split second it is about to let me take control of my avatar for pre-flight, I got this message… I had not even had the chance to fully load into my avatars perspective yet nor make any key input from the mission loading.

2 Likes
14

Just got this for the second time in a row at LJBO - both cargo hook missions, to separate locations but, starting from LJBO.

Now both of those failed missions are gone from my map.

1 Like
15

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes. Saab 340 freelance mission.

Provide extra information to complete the original description of the issue:
• I don’t even need to give any input: the mission loads, I just press SHIFT + C to enter the plane, First Officer tell me something then Mission Failed because I left the parking stand. Also it damages every time the landing gear.

If relevant, provide additional screenshots/video:
•

2 Likes
16

I have so many errors in these missions… left the parking stand, taxi/runway inclusion error when i in the hold short box, speeding because my controls suddenly stop working every couple of flights, hard landing when i butter it and passengers are clapping.

1 Like
18

Same issue. This is also a reoccurring bug that has been mentioned in other bug reports, so I’m glad that it’s been given a topic of its own.

I made a topic about this too, but it got closed.

2 Likes
19

I have now had the same issue with employee missions in 737s and saabs along with the freelance saab crashes, Sometimes it seems to work in employee missions, but even the same mission I have restarted after getting in once and then it crashed the second time on the same mission. It feels like it could be a spawn height thing, maybe in the cut scene? The damage is always to the gear. The plane crash (not sim crash) happens about when you would expect the cut seen to start. The cut scene happens whether you want to start from cold and dark or not, it will always cut scene after loading passengers instantly rather than let you start the engines.

(a little beyond the scope, but still saab mission issues) Why does it force an auto engine start and ready to taxi instead of letting us do a proper cold and dark start? It seems like if that cut scene was removed, the missions might actually work. The cut scene is only interesting the first time or two anyway and it would be nice if it could be skipped so we can start the engines. I am not pressing ALT-N ever. Not only that, when it does this autostart, your condition levers are left at cut off so if you don’t push them forward right away you have to do a restart anyway, except now on the taxiway. Last, when at a gate in the saab, why is the plane backwards and facing out away from the jetway?

4 Likes
20

This still hasn’t been solved… has anyone been able to actually complete a passenger airline freelance mission? How was the payout?

1 Like
21

I’m missing out on SO MUCH income because of this d*mned bug.

I’ve had very few successful attempts very early on, but I don’t dare risk it until a fix is confirmed.

1 Like
22

it’s not only the saab, the airline missions are failling mostly, doesn’t matter which plane. Had the same issue with E-30 and 737. Both planes also took damage or “crashed”. My 737 is a wreck i only could do one flight. The second flight i get a msg that the plane has crashed, before i was in cockpit. The support should refund the lost money by bugs, in my opinion. It’s not fair to be a Alpha tester in a full released game and all the time we spend into the game are gone in a few seconds, by a bug.

6 Likes
23

3 times in a row I’ve had this happen with the 737. Each time mission failed for skipping to taxi. From either inside or outside plane. Nearly 3 mil spent fixing landing gear twice. The game can go f+k itself. I wasted way to many hours grinding this ■■■■ for this to keep happening. Once again released a game that wasn’t ready! :rage:

5 Likes