Crashes to desktop on loading

Bug Reporting Hub Crashes (CTDs)
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62

and the fix for all the affected users was that users replaced old sound drivers, etc. ( as mentioned before ). Actually I cannot remember a case in forum where this was not helpful ( none VR ) , but of course we have now a newer version of the app..

FAQs as example:
https://flightsimulator.zendesk.com/hc/en-us/articles/4406280399250-All-versions-Crashing-CTDs-issues-Basic-Troubleshooting

https://flightsimulator.zendesk.com/hc/en-us/articles/4406047820690-All-versions-Sim-freezes-or-crashes-before-loading-fully

Of course this gives only a starting point, but audio drivers / tools / services are already mentioned. In special don’t forget all these useless ASUS * tools ( sonic radar, etc ).

PS: now I also found again a post from you ( now your own topic ) where you already mentioned that you tried something. Because you spread your issue within many topics, you must be aware that you get hints which are alredy posted.

63

Yeah, those FAQs don’t help.

If you read the one about CTD before load (which my issue is), it shows you how to disable those services. I followed the instructions exactly and it did not work. It specifically says to * Disable all non-Microsoft apps. Windows Audio is not cannot even be disabled from the place it mentions. Windows Audio is obviously a Microsoft app as well.

I already deleted every ASUS thing on my computer, even removed every sound driver and service. Nothing worked besides disabling Windows Audio.

Eventually had to do a full reinstall.

64

yes its totally unstable now, i did that last night early, then a few hours i could play, then back to CTD today again…unbelievable…well actually believable.
don’t waste time doing a reinstall…it’s the sim servers..they eventually become more stable, at least i notice that. Maybe this time no…seems like we always have to go nuts…

dont believe the BS, it’s totally on THEM, not our systems

65

Wouldn’t that affect us all equally in that case? I never had an in-flight CTD with SU6, and nothing with SU7 yet either.

Shouldn’t I be crashing as well if you are correct?

66

hmmm, not sure about… reinstalling changes normaly nothing at the codebase itself.

The main “bad-boy” was usually the nahimic - service which have to be stopped/deactivated. Beside of some first windows 11 issues, which should fixed in meanwhile , I have no other ideas. Important is to know, that these sound-tools are installed automaticly and some users not noticed it ( in special these Asus stuff, see my experiance ) .

May be some other users report the similar windows audio issue since Su7 as yours, then we can find more possible reasons.

67

Oh, sorry I wasn’t clear. I had to do a full reinstall of the operating system.

And trust me, I was very thorough in removing all Asus bloatware. I even went through the registry and deleted every key that said “Nahimic,” “A-volute,” “SS3,” etc.

I manually deleted left over Asus driver files. Everything.

Btw, it wasn’t any of that software causing the issue, because after the reinstall, I tried reinstalling Asus audio drivers (which reinstalled Nahimic and everything) because my mic wasn’t working. Guess what? MSFS still worked!

I have never had crashes in any other game before so this is clearly a bug on MSFS’s end regardless.

68

System specs:
I7 11700
RTX 3070
16gb ddr4 3200Mhz
512gb ssd
2tb HD

unknown
unknown1920×954 185 KB

Every time i launch the game, i get past “checking updates” then onto the loading screen with a blue bar it slowly reaches half way then, my game crashes to desktop instantly.

Things i have already tried, and no result of a fix ;

  • I have re-installed the game 3 times

-updated GPU drivers ( currently using game ready driver 497.29)

-rolled back drivers ( to September and oct date drivers )

-updated to latest version of windows 10,

-checked all hardware is functioning correctly

-haven’t downloaded any mods previously

-the game is downloaded to my SSD with 92gb of storage free

-there’s no “Automatic Destinations” folder in “recent” after following the path of %AppData%\Microsoft\Windows\Recent\AutomaticDestinations

-i have tried to delete the rolingcache.ccc file that is 8,000,000kb (8gb), but comes back when i relaunch the game.

i have tried many solutions, ive been working on this for nearly 5 days now ,and i am starting to give up if anyone can help me that would be appreciated.

Event viewer:

Faulting application name: FlightSimulator.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x487c
Faulting application start time: 0x01d7f7a7a1c2b4a4
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.21.13.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\windows\System32\ucrtbase.dll
Report Id: a78e215a-befd-4ed5-99a4-89734089d6ea
Faulting package full name: Microsoft.FlightSimulator_1.21.13.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

69

Do you have the US English language pack for Windows 10 installed?

70

yes i have the english ( US ) pack installed and equipped

71

It doesn’t need to be set as your language, only installed. Even then I think it’s only used if Azure TTS goes offline, or you have disabled it.

I’m not sure what else to suggest. The error you listed is associated with that language pack being absent.

72

i really dont know what to do next to be honest… ive watched many yt vids and spoken to many peoplea nd nothig fixes it. maybe the problems on microsofts ends ???

73

If you haven’t already emptied your Community folder, do that first.

Another thing your could try is unplugging all your peripherals except the mouse, and keyboard. It could be a corrupted device profile, but can’t load it if it can’t see the device.

74

ive just disconnected from the internet right before the crash, then i launched in offline mode, then i reconnected and im able to play i think, thank you for the help and suggestions, ill message again if it works, if not, i will try unplugging periphials

76

sorry :frowning: well, that didnt go well, what do you mean by periphials ? headphones ? monitor ? how would i see what im doing ?

77

Flight controls, yoke, stick, throttle, pedals etc.

78

as @hobanagerik mentioned its usually the US lang pack… but you can also try to re-login in xbox-app ( with windows restart in middle ) and check the sound-driver related stuff ( we mentioned not many posts before the nahimic service ).

79

crash ctd when loading. works fine in safe mode. community folder is empty. I just updated to latest nivida driver and that didn’t help

store version

all up to date
windows 10, nivida 2080ti, I9, 64g, ssd

81

I have a similar problem. The game crashes to the desktop only when the Reno Air Races add-on is loaded. The game does not show any error and just crashes to the desktop. After the next startup, it asks whether to run in safe mode or normal mode. This issue only affects the Reno Air Races add-on.

82

Everytime I load the sim it suffers a CTD as of the last 2 hours.. played all night without issue and now just CTD everytime.. could this be related to the Marketplace issue?

83

Same here, cannot load any flights and pass the “welcome menu” after load up. Doesn’t matter what aircraft, where airborne or runway or apron… Community folder with s**** in it or not… Was working fine before.