CTD during startup of MSFS after update to SU8

JaceR69 · March 2, 2022, 10:05am

Please tag your post with #pc and/or #xbox.
#pc
Are you on Xbox, Steam or Microsoft Store version?
Microsoft Store version
Are you using Developer Mode or made changes in it?
No
Brief description of the issue:
Even with the community folder empty or safe mode on, i cant get into the menu, it crash at this point:

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:
Start the game
PC specs and/or peripheral set up if relevant:

Build Version # when you first started experiencing this issue:
2nd start of the game after update to SU8

JaceR69 · March 2, 2022, 8:49am

Even with the community folder empty or safe mode on, i cant get into the menu, it crash at this point:

HethrMasn · March 2, 2022, 8:54am

Always include exception codes and fault/bucket IDs with crash reports. You can find them in Windows event viewer or an application like AppCrashView.

JaceR69 · March 2, 2022, 9:04am

Im on the event viewer but im not sure about what im looking for

EpicPrimus · March 2, 2022, 10:43am

moved to #bugs-and-issues:ctds

DasFuRgeR · March 2, 2022, 7:54pm

I am having the same issue #PC. I started the program and there was a small update that it installed and then it began crashing to desktop in the middle of the load to main menu. Here is the information from the Windows Event Viewer:

Faulting application name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Faulting module name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000012acf76
Faulting process id: 0x1d10
Faulting application start time: 0x01d82e69d6a089d9
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Report Id: ad1d8fe0-e2ef-420b-a662-ab27bb7b7235
Faulting package full name: Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Any assistance would be greatly appreciated. The small update showed up after SU8, either yesterday or today. I haven’t had any issues after SU8 until I installed this file from the update window.

Update: Here is additional information from the Event Viewer for the above issue
Fault bucket 2183670558881195599, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.23.12.0
P4: 00000000
P5: FlightSimulator.exe
P6: 1.23.12.0
P7: 00000000
P8: c0000005
P9: 00000000012acf76
P10:

Hope this helps solve the issue.

RolandoRossini · March 2, 2022, 8:01pm

Just like me!!!

DasFuRgeR · March 2, 2022, 8:07pm

Glad I’m not the only one. Definitely started for me after I installed the update file today.

RolandoRossini · March 2, 2022, 8:42pm

Yes, I did too before, thought it would be a fix because of the window solve FPS problem update made before emptying the community folder. Although the update was so small. Then restarted 3x and 3x CTD fully annoyed. Must test again afterwards. It doesn’t work that way, the sim is getting worse and worse!!!

NYWhiskey · March 2, 2022, 9:47pm

Same problem also.

SulfuricGnat146 · March 11, 2022, 3:06am

Same with me… any solution yet?
Faulting application name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Faulting module name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000001b9895a
Faulting process id: 0x2340
Faulting application start time: 0x01d834f3a951ec3e
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Report Id: 49bcb335-4d18-467e-9547-ccf270540be2
Faulting package full name: Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

BossRaccoon7630 · March 11, 2022, 3:35am

Got it twice in a row now! This is starting to be really bad!

Faulting application name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Faulting module name: CoherentGTJS.dll, version: 0.0.0.0, time stamp: 0x619d19ff
Exception code: 0xc0000409
Fault offset: 0x0000000000804d1d
Faulting process id: 0x624
Faulting application start time: 0x01d834ecfaac696e
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\CoherentGTJS.dll
Report Id: 431d9377-61e8-4177-8873-c3b59ce85d2a
Faulting package full name:
Faulting package-relative application ID:

Predeactor · March 11, 2022, 9:47pm

Hi,
I can confirm this error happens to me too, sadly…
I am no longer able to open the game at any point, it just… load and close almost instantly. I’ve been unloading all my Community Addons and reinstall fs-base without success.

Important notice

I’ve just noticed by filling this report that the installation of MSFS literally just changed of my drive, after check, I can tell that I have now 2 installations of MSFS in 2 different hard drive, one into C:\, and one into A:\, where A:\ is where I originally installed the game. Like… [redacted :)], how’s that possible?
I wouldn’t be surprised to learn the error is from here!
However I can confirm at 100% that I do not have 2 multiple “base folder” (The folder that contains “Official” and “Community”) since my hard drive C:\ does not have the required space.

The following is the Event Viewer’s report:

1st report, level Error

XML report

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2022-03-11T21:16:25.1701208Z" /> 
  <EventRecordID>3169</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Triarius</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>FlightSimulator.exe</Data> 
  <Data>1.23.12.0</Data> 
  <Data>00000000</Data> 
  <Data>FlightSimulator.exe</Data> 
  <Data>1.23.12.0</Data> 
  <Data>00000000</Data> 
  <Data>c0000005</Data> 
  <Data>00000000012acf76</Data> 
  <Data>4474</Data> 
  <Data>01d83586fb02bfb2</Data> 
  <Data>C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe</Data> 
  <Data>C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe</Data> 
  <Data>09b1b418-8170-490b-a7dc-2f84071bffed</Data> 
  <Data>Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe</Data> 
  <Data>App</Data> 
  </EventData>
  </Event>

General report

Faulting application name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Faulting module name: FlightSimulator.exe, version: 1.23.12.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000012acf76
Faulting process id: 0x4474
Faulting application start time: 0x01d83586fb02bfb2
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Report Id: 09b1b418-8170-490b-a7dc-2f84071bffed
Faulting package full name: Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

2nd report, level Informations

XML report

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2022-03-11T21:16:26.8819381Z" /> 
  <EventRecordID>3170</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Triarius</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>2183670558881195599</Data> 
  <Data>5</Data> 
  <Data>MoAppCrash</Data> 
  <Data>Not available</Data> 
  <Data>0</Data> 
  <Data>Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe</Data> 
  <Data>praid:App</Data> 
  <Data>1.23.12.0</Data> 
  <Data>00000000</Data> 
  <Data>FlightSimulator.exe</Data> 
  <Data>1.23.12.0</Data> 
  <Data>00000000</Data> 
  <Data>c0000005</Data> 
  <Data>00000000012acf76</Data> 
  <Data /> 
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A0F.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BA6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB7.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB5.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BE5.tmp.txt</Data> 
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Flight_452064395b5081352989f20fe2527bbcf2c9a50_33bb45bf_a5b6093c-0aad-4094-8cee-be1487cf1cb0</Data> 
  <Data /> 
  <Data>0</Data> 
  <Data>09b1b418-8170-490b-a7dc-2f84071bffed</Data> 
  <Data>268435456</Data> 
  <Data>464fa8235ba8d88f5e4df4cdc097a64f</Data> 
  <Data>0</Data> 
  </EventData>
  </Event>

General report

Fault bucket 2183670558881195599, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.FlightSimulator_1.23.12.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.23.12.0
P4: 00000000
P5: FlightSimulator.exe
P6: 1.23.12.0
P7: 00000000
P8: c0000005
P9: 00000000012acf76
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A0F.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BA6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BE5.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Flight_452064395b5081352989f20fe2527bbcf2c9a50_33bb45bf_a5b6093c-0aad-4094-8cee-be1487cf1cb0

Analysis symbol: 
Rechecking for solution: 0
Report Id: 09b1b418-8170-490b-a7dc-2f84071bffed
Report Status: 268435456
Hashed bucket: 464fa8235ba8d88f5e4df4cdc097a64f
Cab Guid: 0

Hope someone will possible understand this problem and be able to help us!

SchoolyMonster · March 11, 2022, 10:16pm

Having the same issue. It is really annoying, haven’t been able to play all day.

RarefiedRook514 · March 12, 2022, 1:03pm

Turn off the Nahimic Service… That seemed to fix the CTD on MSFS 2020 start-up.

coxo2436 · March 13, 2022, 7:48am

how do i turn off Nahimic Service ?

HethrMasn · March 13, 2022, 8:27am

0xc0000005 is an extremely common crash in this sim and it’s hard to narrow down without access to the source code. That’s the game developer’s job, and hopefully one of them is looking at these reports.

Crashes in that module are probably due to third party addons/planes. I have never encountered a fault in that module with SU8 and I tested all of the betas. I do not fly airliners very often however.

BossRaccoon7630 · March 13, 2022, 10:13am

Yes! I think the Pushback Toolbar may be the reason for that crash! I have deleted it and haven’t had CTDs after. Stutters are a whole different issue…

RarefiedRook514 · March 13, 2022, 2:24pm

Goto Control Panel → Administrative Tools → Services and look for “Nahimic Service” and stop it before starting MSFS 2020.

coxo2436 · March 13, 2022, 7:38pm

thats the thing “Nahimic Service" isnt installed or running. i have checked running services and startup services but its not there. Task Manager 14_03_2022 6_37_00 AM
Task Manager 14_03_2022 6_37_55 AM
btw it only happens if i use my RTX2060super not happening with my gtx 1080TI