CTD upon clicking on Start at beginning of game after SU2 update

Bug Reporting Hub Crashes (CTDs)
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1

ISSUE DESCRIPTION

Description of the issue:
After SU2 update, CTD after intrp video after hitting start. Clean install x2, still get it. No mods.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

Every time.

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Boot game
  2. click on Start
  3. CTD

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX12 before update

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
RTX 5090 576.40
[PC Only] What other relevant PC specs can you share?
DxDiag.txt (181.0 KB)

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
‱

Provide extra information to complete the original description of the issue:
‱

If relevant, provide additional screenshots/video:
‱

2

Faulting application name: FlightSimulator2024.exe, version: 1.4.20.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.26100.3775, time stamp: 0x5e4be250
Exception code: 0xc0000374
Fault offset: 0x0000000000115f55
Faulting process id: 0x44EC
Faulting application start time: 0x1DBC66DDBB0C304
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe\FlightSimulator2024.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c37462d3-16ae-46dc-aa24-a172e222b762
Faulting package full name: Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

3

Exact same issue with this event log:

“Faulting application name: FlightSimulator2024.exe, version: 1.4.20.0, time stamp: 0x00000000
Faulting module name: openxr_loader.dll, version: 1.1.43.0, time stamp: 0x676d99aa
Exception code: 0xc0000005
Fault offset: 0x000000000004a6d9
Faulting process id: 0x0x3138
Faulting application start time: 0x0x1DBC5EC86F1F58C
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Limitless\FlightSimulator2024.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Limitless\openxr_loader.dll
Report Id: 7ef3fccc-d591-4153-9f94-0b1bd76e3265
Faulting package full name:
Faulting package-relative application ID:”

It says openxr_loader.dll is the fault, but I am not in nor trying to load VR when the CTD happens.

4

I’ve also experienced CTDs with the faulting module ntdll.dll
Clearing certain cache files (and a few related folders) resolved it for me.

Click to learn how

1 Start your PC in safe mode

  • Click start
    1start
  • Click power icon
    image
  • Press and hold left SHIFT key and click restart
    image
  • Select Troubleshoot > advanced options > startup settings > restart
  • Select 4 - Enable safe mode

2 Click start and type

%localappdata%\D3DSCache

Press Enter
Delete all folders

3 Click start and type

%APPDATA%\..\LocalLow\NVIDIA\DXCache\

Press enter
Delete all files

4 Type

%localappdata%\Nvidia\GLCache

Press enter
Delete all folders

5 type

%appdata%\NVIDIA\ComputeCache

Press enter
Delete all folders

6 Type

%localappdata%\Packages\Microsoft.Limitless_8wekyb3d8bbwe\LocalCache\SceneryIndexes

Press enter
Delete all files

7 Type

%localappdata%\Packages\Microsoft.Limitless_8wekyb3d8bbwe\LocalCache\PC

Press enter
Delete files and Folders

8 Navigate to the folder that holds your Community directory - there you’ll see four subfolders (Community, Official 2020, Official 2024 and StreamedPackages) - open StreamedPackages and delete every folder inside

9 Delete file named ROLLINGCACHE.CCC

I should add that I’m running the latest NVIDIA driver without NVIDIA app - only the driver and PhysX were installed.

5

Same issue here, event log:

Faulting application name: FlightSimulator2024.exe, version: 1.4.20.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22621.5262, time stamp: 0x3b213567
Exception code: 0xc0000374
Fault offset: 0x000000000010d539
Faulting process id: 0x0x518C
Faulting application start time: 0x0x1DBC71D07AABC14
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe\FlightSimulator2024.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 2b19a165-c7b2-4fce-ae25-fa228df7ee39
Faulting package full name: Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Fault bucket 2138463089083455726, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.4.20.0
P4: 00000000
P5: StackHash_0fcb
P6: 10.0.22621.5262
P7: 3b213567
P8: c0000374
P9: PCH_3B_FROM_ntdll+0x00000000000A18D4
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7b617a64-9f3a-4f6a-998e-2ede1de064db.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e97d556b-3209-468f-87ec-db821f2c91dc.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.43f8e034-00bf-4ebb-b90e-f6921cb092b0.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5acee069-c6c2-47a2-9070-469759e09937.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0c4641bf-fd5c-48d7-bf33-6fc0c8d8de49.tmp.xml

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Limitl_e7d0ad7e5a64bc885ce9d480ff43392590726a56_fea788ec_b0ca0ba5-620f-44b3-a085-530b66133ac0

Analysis symbol:
Rechecking for solution: 0
Report Id: 767a6c02-7cba-4c5d-ade0-15e2b504fb34
Report Status: 268435456
Hashed bucket: d4d636571396d5ea7dad58d9761a98ee
Cab Guid: 0

I have an NVidia RTX 4080.

6

Same issue here with ntdll after auto upgrade to SU2 (MS Store)

Every time after clicking start, freeze, sound hick-up and CTD with no error message.

2020 runs on the same machine and 2024 SU1 was running before the upgrade.

Event log:

Nom de l’application dĂ©faillante FlightSimulator2024.exe, version : 1.4.20.0, horodatage : 0x00000000
Nom du module défaillant : ntdll.dll, version : 10.0.19041.5794, horodatage : 0x3af2a74f
Code d’exception : 0xc0000374
DĂ©calage d’erreur : 0x00000000000ff3c9
ID du processus défaillant : 0x3d48
Heure de dĂ©but de l’application dĂ©faillante : 0x01dbc7fd0ef6abb1
Chemin d’accĂšs de l’application dĂ©faillante : C:\Program Files\WindowsApps\Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe\FlightSimulator2024.exe
Chemin d’accĂšs du module dĂ©faillant: C:\Windows\SYSTEM32\ntdll.dll
ID de rapport : bae176fd-4b46-4172-8d64-2a3fd58fd543
Nom complet du package défaillant : Microsoft.Limitless_1.4.20.0_x64__8wekyb3d8bbwe
ID de l’application relative au package dĂ©faillant : App

Tried almost everything:
Deleting usercfg, deleting caches as TenPatrol kindly indicates, reinstalling the game, uninstal nvidia app, revert to 566.36 nvidia driver, checked health of ntdll (ok), sfc scan


Win 10 last update Amd 7950X 64Gb DDR5 2080 Ti

7

Glad it’s not just me. This is so frustrating.

8

Please vote this issue if you want this get fixed. To me the game has become inaccessible.

1 Like
9

Same. Literally just taking up room on my drive.

10

Similar issue here. But no CTD, it just locks up and I have to terminate via Task Manager.

After SU2 released, I ran 2024 briefly without issue. Ran it again later in the day, had good performance overall (medium-ish settings). During that session, I changed my Community folder path as I noticed it had reset to default.

Now, returning a few days later, I can’t get into the game at all. If I leave it to run the loading video while doing something else, it locks up on the “Start” page. If I watch it load, I can get into the main menu by clicking ‘Start’ promptly, but then it freezes a few seconds later in the main menu.

The in-game cursor is rendered, the music plays, but the window is frozen completely. Can’t maximise/minimise/close or anything.

I tried removing my custom Community path from UserOpt (and the default came back in the file), but no change to loading issue.

MS Store version. Recommended Nvidia driver (576.40). I was feeling positive about 2024 after my first time using SU2, having barely used the game since launch. Got my hopes up too soon! :man_facepalming:

Edit: Since found that my issue is described in this thread, but potentially same root cause with different outcome:

11

For those who got their hopes up and ready to sacrifice their cloud profile: for me it did NOT work. After confirming my avatar I got the usual CTD.

What does it take for Asobo to get a bug recognised? TO me the seems a lot more urgent than cosmetic stuff, this completely locks out users.

12

I get CTD 100% in MSFS024 and none in MSFS2020 on the same computer. MSFS2020 has literally 100 addons and still is perfect. MSFS202 has empty Community folder and crashed 100 %. Sorry Asobo, you really messed up here. I bet it has to do with the streaming data approach in MSFS2024.

1 Like
13

Hope more people up vote this. Microsoft washed their hands of it.

Thank you for contacting Microsoft Flight Simulator Support today.

Unfortunately, we do not have any further troubleshooting steps for this issue since the error message is still indicating that the issue is caused by your GPU and/or GPU drivers.

Last thing we can recommend is to join Sim Update 3 and see if the situation has improved.

Kind regards,
Microsoft Flight Simulator Support Team

14

Well, I have never read that they stopped supporting NVIDIA RTX GPU’s so it must be the driver then. Any particular version they can recommend? I am using the latest (without the NVIDIA app).

15

İ just heard back from customer support and had the following message. İ followed all the steps except the last about the cloud save so i guess I’m left with only that (despite people saying they’ve tried it and it still didn’t resolve the issue).

Thank you for contacting Microsoft Flight Simulator Support!

We are sorry to hear that you are experiencing crashes with Microsoft Flight Simulator 2024. We understand how this can be inconvenient and how it can affect your gaming experience, so rest assured that we will look into it to find a resolution.

If you are experiencing issues with loading and/or crashing etc. on your Xbox console. Try the following.

Disable all 3rd party add-ons by following the instructions in the article below (if you can launch the sim)
How to restore the sim to its vanilla state to troubleshoot issues

If the issue persists after ruling out conflicts with third-party add-ons, then continue with the steps below; after each step, try again before moving to the next step.
CLEAR THE RESERVED SPACE
Press the Xbox button on your controller to open the guide.
Highlight Microsoft Flight Simulator 2024, press the Menu button on your controller, and select Quit.
Once you fully quit the game, press the Xbox button to open the guide and then select My games & apps > See all > Games.
Highlight Microsoft Flight Simulator 2024, and then press the Menu button on your controller.
Select Manage game and add-ons > Saved data.
Highlight Reserved space
Press A then select Clear Reserved Space
Launch MSFS 24 again.

REMOVE YOUR XBOX PROFILE
Scroll left on the Home screen to open the guide
Select Settings
Select All Settings
Under “Account,” select Remove accounts
Select your account
Select Remove to confirm then Close

RE-DOWNLOAD YOUR XBOX PROFILE
Scroll left from Home to open the guide
Scroll down and select Add & manage
Select Add new
Note: You won’t be creating a new account when you select this option. You’re just adding your existing profile to the Xbox One console
Type the email address used to sign in to your Microsoft account/used to purchase Microsoft Flight Simulator
Enter your password.
Review the privacy statement summary, and then select Next
Select your Sign-in and security preferences
Check out how you look on Xbox, and then select Next
Choose your color, and then select Next
Note: The preference that you’re currently using at home appears with a checked box
Press the Xbox button on your controller to return to the Home screen
Scroll left from Home, find and select your gamertag, and then select Sign in
REINSTALL THE SIMULATOR

To uninstall Microsoft Flight Simulator 2024
Press the Xbox button on the controller
Select the Profile & system menu
Select Settings
Select System
Select Storage
Select Internal
Select Uninstall
Select Microsoft Flight Simulator 2024
Press Remove selected

To re-download Microsoft Flight Simulator 2024
Press the Guide button on your controller.
Select Xbox Home
Select Settings
Select Account
Select Download History
Select Microsoft Flight Simulator 2024
Select Download Again

Launch Microsoft Flight Simulator 2024, and try again.
DELETE YOUR CLOUD SAVE

As a last resort, you can delete your cloud save to try and resolve the issue you are seeing. Follow the steps listed in the article below.
How to delete a cloud save to fix some loading or crashing issues (Crashing on the identity screen, spawning inside buildings,
)

16

Hello everyone,
I also experienced a CTD (crash to desktop) after clicking “Start” following the SU2 update. Here’s the solution that worked for me:

I had fskneeboard installed, and that was the issue. Uninstall the program, and make sure the Windows registry is clean as well:
Go to:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenXR\1\ApiLayers\Implicit
Delete the corresponding entry there!!

Best regards
Andreas

17

I don’t have fskneeboard installed, unfortunately

18

It was ultraleap. Uninstalling it fixed it for me.

1 Like
19

I don’t have fskneeboard or ultraleap

20

Yes! For me it was also UltraLeap!