CTD when clicking anything in the Customise Identity menu

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:white_check_mark: SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

  • Microsoft Flight Simulator 2020 or 2024:
    MSFS2024

  • Version Build Number (Where do I locate that?):
    1.1.7.0

  • Game Platform (Exampe: Steam, Xbox, MS Store):
    MS Store

:white_check_mark: ISSUE DESCRIPTION

  1. Description of the issue:
    Until now I could not even enter the Customise Identity menu. The sim just permamently showed a white circle and had to exit the game to get out.
    Now I can get into that menu but clicking on anything to modify my identity causes a CTD

  2. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

:white_check_mark: FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)

:white_check_mark: REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

  1. Start Sim
  2. Goto Cutomise Identity menu
  3. Click anyhing to attempt to change identity → CTD.

:white_check_mark: YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

  1. What peripherals are you using, if relevant:

  2. [PC Only] Are you using Developer Mode or have you made any changes to it?

  3. [PC, MSFS 2020 Only] Are you using DX11 or DX12?

  4. [PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

  5. [PC Only] Share your Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

  6. [PC Only] What other relevant PC specs can you share?

:white_check_mark: MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


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1 Like

Mods this looks very similar to

2024 crash on character creation - Bug Reporting Hub / Crashes (CTDs) - Microsoft Flight Simulator Forums

Please feel free to delete my bug report or merge.

Same for me

What solved it for me was a complete uninstall then reinstall of the sim from the Xbox app (I’m on PC)

Moved to User Support Hub Crashes (CTDs) since a solution has been marked.

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I reinstalled the FS, but the same problem is still there.
I Can take a look at the Co-Pilot, but the FS crashes, if I will select a face or even click on Body or the other folders.

Same for me. I reinstalled the game today and same issue. Very annoying as I cannot walk around the plane because of this bug… Is there somewhere we can report this ?

Tried a uninstall/reinstall via the store and Add/Remove programs. As suspected, my current status was remembered so the sim didn’t reset to the installation wizard and any selection in customise identity resulted in CTD.

However deleting the contents of the ‘wgs’ folder ( see (Advice Required: How to do a complete reset of MSFS 2024) did reset the sim to the first time run wizard. Unfortunately, when it got to customise identity the usual CTD occurred straight away if selecting a face, for instance.

I noticed in the customise identity section under Apparel, Headwear has a selection of headwear and Uniforms has a selection of uniforms. But Eyeware, Tops, Legwear and Footwear had nothing to select at all. These selections didn’t populate however long I left the sim running so I expect there must be missing files for these items at least.

Can anyone confirm if the items missing for me are present for them? i.e. if they see anything in Apparel besides Headwear and Uniforms.

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Hi, Having the same issue, has a fix been introduces with this latest hot fix, as if so it hasn’t sorted mine

Guys this topic is now no longer an active bug report so you’re better off posting here…